MANY seemingly enlightened companies make substantial investments in people development. They send their employees for technical training, soft skills training and management training.
They believe in equipping their human assets with the skills and competency needed for success on the job, and are willing to spend money for it. If only that was enough.
You can spend a fortune on training and grooming management candidates for advancement. But no matter how skilled people are, they will not rise above the middle ranks of management unless they are also assertive.
Studies show that only 5 to 20 per cent of the population is assertive. Yet you will observe that nearly all top managers are assertive.
Adopt assertive behaviour such as maintaining good posture, looking people in the eye, and moving with confidence and purpose. - Reuterspic
Why do so few employers send their new managers for assertiveness training?
Many view assertiveness as a personality trait that a fortunate few are either born with or develop during their formative years.
They assume people either are assertive or they are not. They do not see assertiveness as a skill that can be developed.
What is assertiveness?
Assertiveness is simply the ability to stand up for yourself without stepping on anyone else’s toes.
It means communicating your interests in a manner that is clear, direct, specific and considerate. It is the “golden mean” between passive and aggressive.
If you cannot stand up for yourself, you are passive.
If you can stand up for yourself but disregard the rights and feelings of others, you may be aggressive.
Most people who take assertiveness training are passive rather than aggressive.
Passive people may have unsatisfactory and unbalanced relationships, without the give and take of healthy interpersonal relationships. They may regret their lack of assertiveness and resent others. They may also suffer from low self-esteem and depression.
Assertive people have positive self-esteem. They enjoy fulfilling relationships based on open communication and mutual respect.
They take responsibility for their feelings, statements and actions.
Assertive people stand up for themselves, exercising their rights while recognising the rights and opinions of others.
Assertiveness skills
There are three common skill sets that assertive people use:
1 The ability to say “no”
Many people find it difficult to turn down a request. There may be cultural norms at play here, but let’s not blame culture entirely.
The fact is people often say “yes” when they want to say “no” because they do not want to offend the other person or seem disagreeable.
But the ability to say “no” helps you protect your most valuable commodity: time.
There are many ways to say “no” without causing offence, and they can be learnt and practised. For example, simply adding a reason to your refusal, or offering an alternative, can make your “no” more palatable.
2 The ability to ask
People often fail to ask for things they need or want because they do not want to trouble others, or appear incapable or demanding. Yet, they are entitled to many of these things they are reluctant to ask for.
Imagine a new manager being reluctant to ask for help or feeling too inhibited to delegate effectively.
He should learn how to ask without imposing by asking at a good time, being direct and smiling. Most importantly, he should frame his request from the other person’s perspective, making it easy for the other party to say “yes”.
3 The ability to craft assertive messages
There is more to assertiveness than being able to say “no” and making requests.
Suppose your boss does something you know is inappropriate. Will you speak out or ignore it?
The ability to stand up for yourself is useful in a wide range of situations.
In addition to learning to communicate assertively, you can learn to act assertively.
This involves eliminating unassertive behaviours, gestures and speech patterns and replacing them with assertive and confident ones.
Make an effort to stop passive behaviours such as avoiding eye contact, slouching, speaking too softly and being indecisive.
Avoid passive speech patterns such as rambling or making uncertain statements, frequent justifications or apologies and putting yourself down.
Adopt assertive behaviour such as maintaining good posture, looking people in the eye, moving with confidence and purpose and being decisive.
Speak with authority and at a relaxed pace, express your needs clearly and directly, and be considerate of others.
By treating assertiveness as a set of skills and behaviours that can be learnt, companies can help develop their managers to succeed at the highest levels of the organisation.
Article by David Goldwich, author of the book, Why Did The Chicken Cross The Road? Lessons In Effective Communication
Sunday, February 28, 2010
Hiring in a recession
RECESSION — that’s a word that makes even seasoned recruiters shudder.
If you are a recruiter and this is your first experience of a downturn, hold on. You may be in for a bumpy ride.
A recruiter’s workload sways with market trends. When the market is upbeat, you are busy filling jobs for your company. During a downturn, the work decreases significantly.
As a recruiter, what can you do to add more value to your job and your company in lean times? Here are some suggestions:
1 Improve processes
This is the right time to look into your company’s current processes and find out which areas need development.
A good recruitment process is key to attracting the right kind of candidates with the knowledge, skills and abilities for the positions that you want to fill.
A good process can help cut the time involved in searching, interviewing, hiring and training people.
It can be rather expensive to hire and train new employees, so when you are recruiting, you want to make sure that you are making the right choices.
2 Build a database of active candidates
During a recession, the number of candidates registering or responding to job advertisements increases dramatically.
Categorise them according to major industrial sectors and disciplines.
Gather up all resumés and applications and enter the information into a database that allows you to retrieve your data via a keyword search.
A very simple and inexpensive method for implementing and designing a database is Microsoft Access (you may already have it on your computer).
You can also network using the latest online platforms like Linkedin and Twitter.
3 Network with passive candidates
Qualified candidates are still hard to find. Start a candidate relationship management programme. Ask people you know for referrals.
A common mistake recruiters make is to treat candidates like commodities.
Remember you are in a people business. Build up a finite set of people in each industry and network with them frequently.
Know how they are doing in their jobs, and whether they or someone in their network are looking for a change.
4 Training and development
In uncertain times, it is even more important to make sure you are highly motivated, the most skilled and the best trained. The way you perform is the only thing that sets you apart from your competition.
Boost your networking, communication and persuasion skills instead of relying on hardsell techniques.
Analyse and identify your skill gaps — such as using advanced search tools, screening tools and profiling tools — and get the necessary training.
Attend seminars and conventions that will guide you on how to improve your skills to prepare for boom times. Read extensively about your industry. Constantly watch the market indicators for changes to the economy.
5 Employment branding
It is important to use any “surplus” recruiting resources to build and improve upon your branding efforts.
Employment branding is a longterm strategy that helps create the right perception of your unique employment experience.
Cultivate meaningful connections with talent. Speak at events where potential applicants may be in the audience and court ex-employees or retirees and involve them in the process of spreading the word for your company.
To make your company competitive and attractive to job candidates, you have to offer an exceptional total benefits package. —Bloomberg Newspic
6 Compensation and benefits
Employee compensation and the benefits package can be the deciding factor for many potential employees.
To make your company competitive and attractive to job candidates, you have to offer an exceptional total benefits package.
It is good to compare the compensation and benefits offered by your company to that of your competitors. This comprehensive data will give you an edge when closing a deal with a candidate.
7 Newsletter
Publishing a quarterly newsletter is a good way of keeping in touch with your candidates.
The newsletter need only be one page in length and can be put together rather quickly by including data like industry updates, your departmental accomplishments and current job openings. Always be sure to include your full contact information.
Tough economic times call for a more creative and proactive approach in your work.
As American humorist Will Rogers said: “Even if you are on the right track, you’ll get run over if you just sit there!”
Article by Kalidasan Rajakumar, a corporate functional recruiting leader with Cummins Inc.
If you are a recruiter and this is your first experience of a downturn, hold on. You may be in for a bumpy ride.
A recruiter’s workload sways with market trends. When the market is upbeat, you are busy filling jobs for your company. During a downturn, the work decreases significantly.
As a recruiter, what can you do to add more value to your job and your company in lean times? Here are some suggestions:
1 Improve processes
This is the right time to look into your company’s current processes and find out which areas need development.
A good recruitment process is key to attracting the right kind of candidates with the knowledge, skills and abilities for the positions that you want to fill.
A good process can help cut the time involved in searching, interviewing, hiring and training people.
It can be rather expensive to hire and train new employees, so when you are recruiting, you want to make sure that you are making the right choices.
2 Build a database of active candidates
During a recession, the number of candidates registering or responding to job advertisements increases dramatically.
Categorise them according to major industrial sectors and disciplines.
Gather up all resumés and applications and enter the information into a database that allows you to retrieve your data via a keyword search.
A very simple and inexpensive method for implementing and designing a database is Microsoft Access (you may already have it on your computer).
You can also network using the latest online platforms like Linkedin and Twitter.
3 Network with passive candidates
Qualified candidates are still hard to find. Start a candidate relationship management programme. Ask people you know for referrals.
A common mistake recruiters make is to treat candidates like commodities.
Remember you are in a people business. Build up a finite set of people in each industry and network with them frequently.
Know how they are doing in their jobs, and whether they or someone in their network are looking for a change.
4 Training and development
In uncertain times, it is even more important to make sure you are highly motivated, the most skilled and the best trained. The way you perform is the only thing that sets you apart from your competition.
Boost your networking, communication and persuasion skills instead of relying on hardsell techniques.
Analyse and identify your skill gaps — such as using advanced search tools, screening tools and profiling tools — and get the necessary training.
Attend seminars and conventions that will guide you on how to improve your skills to prepare for boom times. Read extensively about your industry. Constantly watch the market indicators for changes to the economy.
5 Employment branding
It is important to use any “surplus” recruiting resources to build and improve upon your branding efforts.
Employment branding is a longterm strategy that helps create the right perception of your unique employment experience.
Cultivate meaningful connections with talent. Speak at events where potential applicants may be in the audience and court ex-employees or retirees and involve them in the process of spreading the word for your company.
To make your company competitive and attractive to job candidates, you have to offer an exceptional total benefits package. —Bloomberg Newspic
6 Compensation and benefits
Employee compensation and the benefits package can be the deciding factor for many potential employees.
To make your company competitive and attractive to job candidates, you have to offer an exceptional total benefits package.
It is good to compare the compensation and benefits offered by your company to that of your competitors. This comprehensive data will give you an edge when closing a deal with a candidate.
7 Newsletter
Publishing a quarterly newsletter is a good way of keeping in touch with your candidates.
The newsletter need only be one page in length and can be put together rather quickly by including data like industry updates, your departmental accomplishments and current job openings. Always be sure to include your full contact information.
Tough economic times call for a more creative and proactive approach in your work.
As American humorist Will Rogers said: “Even if you are on the right track, you’ll get run over if you just sit there!”
Article by Kalidasan Rajakumar, a corporate functional recruiting leader with Cummins Inc.
7 Steps to better time management
LET’S face it — time is probably our greatest resource. We never seem to have enough of it because it seems to pass so quickly. Well, we won’t get any more of it and we can’t slow it down.
But you can make the most of the time you have. Here are some simple steps you can take to get the most out of your day:
1 Plan your day the night before
At the end of each day, write out all the things you need to do the following day to achieve your goals. Pull together all the information you will need, such as phone numbers and relevant paperwork.
2 Prioritise the list
Number each item and do the nasty jobs first. There is always the temptation to do the easy jobs first. However, think how the thought of doing the nasty jobs hangs over you as you do the easy stuff. Think how good you will feel when the nasties are out of the way and how motivated you will feel.
3 Stick to your list
Tick off each item as you get it done and do not let yourself be distracted. The temptation is to handle the telephone calls and e-mail as they come in.
The phone is hard to ignore but you could always let it go to voice mail and close the e-mail programme. Make an agreement with yourself to check for messages every two hours or so.
4 Remember the 3Ds
These are “do it”, “delegate it” or “dump it”.
Handle each piece of paper only once. Either do something about it now, delegate it to someone else or dump it in the trash. And remember, only do it if only you can do it!
5 Don’t procrastinate
Take up activities that need you to be at a certain place at a certain time. - Reuterspic
Procrastination is the thief of time. It is so easy to put things off till another time or till you have had time to think about it. Don’t wait -— do it now!
6 Plan your leisure time
Take up activities that need you to be at a certain place at a certain time. Instead of just going to the gym, you should book a fitness class or fix an appointment with a personal trainer.
7 Be honest with yourself
Keep asking: “Is what I’m doing now getting me to where I want to get to?”
If the answer is “no”, change what you are doing. This is the easiest way to get more out of your day and more out of your life.
Article by Alan Fairweather, author of How To Get More Sales Without Selling.
But you can make the most of the time you have. Here are some simple steps you can take to get the most out of your day:
1 Plan your day the night before
At the end of each day, write out all the things you need to do the following day to achieve your goals. Pull together all the information you will need, such as phone numbers and relevant paperwork.
2 Prioritise the list
Number each item and do the nasty jobs first. There is always the temptation to do the easy jobs first. However, think how the thought of doing the nasty jobs hangs over you as you do the easy stuff. Think how good you will feel when the nasties are out of the way and how motivated you will feel.
3 Stick to your list
Tick off each item as you get it done and do not let yourself be distracted. The temptation is to handle the telephone calls and e-mail as they come in.
The phone is hard to ignore but you could always let it go to voice mail and close the e-mail programme. Make an agreement with yourself to check for messages every two hours or so.
4 Remember the 3Ds
These are “do it”, “delegate it” or “dump it”.
Handle each piece of paper only once. Either do something about it now, delegate it to someone else or dump it in the trash. And remember, only do it if only you can do it!
5 Don’t procrastinate
Take up activities that need you to be at a certain place at a certain time. - Reuterspic
Procrastination is the thief of time. It is so easy to put things off till another time or till you have had time to think about it. Don’t wait -— do it now!
6 Plan your leisure time
Take up activities that need you to be at a certain place at a certain time. Instead of just going to the gym, you should book a fitness class or fix an appointment with a personal trainer.
7 Be honest with yourself
Keep asking: “Is what I’m doing now getting me to where I want to get to?”
If the answer is “no”, change what you are doing. This is the easiest way to get more out of your day and more out of your life.
Article by Alan Fairweather, author of How To Get More Sales Without Selling.
When ‘stupid’ means clever
IN MALAYSIA, when a child comes home from school, his parents may ask: “What did you learn in school today? How did you do in your test?” In contrast, a parent in the United States will ask: “What questions did you ask in school today?”
This difference in parents’ attitudes in both countries illustrates how we view the gaining of new knowledge. In life, what questions we ask can either lead us to very narrow, specific answers, or open up a world of creative ideas and possibilities. One remarkable way to start generating creative ideas is to ask “stupid questions”.
Stupid questions, smart answers
Here’s an example: “How can balloons catch pirates?” This seems like a crazy question. But let’s try answering it.
How about using balloons made of something more durable, which are able to cast nets over pirates? Can we place high-resolution cameras on these balloons, which can soar quietly over the sea, and capture images of pirates and relay these to police patrol boats some distance away? This will help narrow down their search area for the pirates.
Chances are, when tasked to find solutions to this question, anyone can come up with a few possible answers, no matter how wacky they are. All it takes is a shift in perspective, challenging the usual assumptions and seeing things from new angles.
This is exactly how stupid questions work in sparking the imagination and helping you to come up with new and creative ideas.
Asking stupid questions is one of the most effective creativity tools. - Reuterspic
Asking stupid questions is one of the most effective creativity tools to come up with ideas no one has thought of before. You can start by asking “What if” or “How can” and mention something about your problem.
For example, asking the question, “How to find a job?”, can be imaginative when you add in a word from what you see around you, or something at random (spoon, airplane, radio, Disneyland, etc).
You may end up with: “How can finding a job be like using a spoon?”, or “What if finding a job is done using the radio?” Then simply start listing down all the solutions, no matter how extreme they sound. Chances are, one of them may catch your attention and be worth trying out.
And because of its versatility, this methodology can be used in almost any setting: by individuals, within companies, by teachers and students.
Brilliant new ideas
Imagine this: people all over Malaysia asking stupid questions every day and everywhere, and continually coming up with brilliant new ideas, new ways of doing things and making new discoveries that have a significant impact on their lives. Can you imagine the collective impact such an output of ideas can have on the country and everyone here?
It really is not hard to imagine a movement such as this. The key to being creative is holding back judgments that kill or stifle the output of new ideas and solutions right at the start, before giving them a chance to be explored or expanded.
To quote the late John Lennon, “It’s easy if you try”.
Contributed by the National Library Board.
This difference in parents’ attitudes in both countries illustrates how we view the gaining of new knowledge. In life, what questions we ask can either lead us to very narrow, specific answers, or open up a world of creative ideas and possibilities. One remarkable way to start generating creative ideas is to ask “stupid questions”.
Stupid questions, smart answers
Here’s an example: “How can balloons catch pirates?” This seems like a crazy question. But let’s try answering it.
How about using balloons made of something more durable, which are able to cast nets over pirates? Can we place high-resolution cameras on these balloons, which can soar quietly over the sea, and capture images of pirates and relay these to police patrol boats some distance away? This will help narrow down their search area for the pirates.
Chances are, when tasked to find solutions to this question, anyone can come up with a few possible answers, no matter how wacky they are. All it takes is a shift in perspective, challenging the usual assumptions and seeing things from new angles.
This is exactly how stupid questions work in sparking the imagination and helping you to come up with new and creative ideas.
Asking stupid questions is one of the most effective creativity tools. - Reuterspic
Asking stupid questions is one of the most effective creativity tools to come up with ideas no one has thought of before. You can start by asking “What if” or “How can” and mention something about your problem.
For example, asking the question, “How to find a job?”, can be imaginative when you add in a word from what you see around you, or something at random (spoon, airplane, radio, Disneyland, etc).
You may end up with: “How can finding a job be like using a spoon?”, or “What if finding a job is done using the radio?” Then simply start listing down all the solutions, no matter how extreme they sound. Chances are, one of them may catch your attention and be worth trying out.
And because of its versatility, this methodology can be used in almost any setting: by individuals, within companies, by teachers and students.
Brilliant new ideas
Imagine this: people all over Malaysia asking stupid questions every day and everywhere, and continually coming up with brilliant new ideas, new ways of doing things and making new discoveries that have a significant impact on their lives. Can you imagine the collective impact such an output of ideas can have on the country and everyone here?
It really is not hard to imagine a movement such as this. The key to being creative is holding back judgments that kill or stifle the output of new ideas and solutions right at the start, before giving them a chance to be explored or expanded.
To quote the late John Lennon, “It’s easy if you try”.
Contributed by the National Library Board.
Recognition is important
IT IS a common problem in businesses everywhere, says world-renowned employee recognition expert, Chester Elton.
His research shows that some 65 per cent of employees in the United States do not receive any form of encouragement or direct appreciation from their managers.
Furthermore, 79 per cent of people who leave their companies do so for that very reason.
“We don’t coach managers on how to get their employees engaged, how to properly say ‘thank you’,” Elton laments.
But fortunately for employers, the problem is also a simple, and cheap, one to solve.
Just as your mother may have swapped television time for efforts around the house, so employers can reap the rewards of positive reinforcement.
“We grew up with our parents giving us encouragement,” says Elton. “But somehow we go to the business place and we just kind of forget these things.”
He adds: “Importantly, recognition doesn’t have to cost anything.”
Taking just a few minutes to pen a handwritten note, managers can let their staff know they are appreciated and that their input into the business is acknowledged.
A way to show appreciation is to remember children’s birthdays. - Filepic
Other cheap and easy recognition tips in Elton’s arsenal include remembering children’s birthdays and even one-off rewards like washing the employee of the month’s car.
What’s most important, he advises managers, is to ensure recognition is “frequent, timely and specific”.
Generalised statements every morning or Friday won’t be enough. Rather, employees need to hear specifically what they have helped to achieve and to know that the boss has seen and appreciates it.
“General praise has no impact. Specificity does,” he stresses.
Encouraging employees is something that everyone, managers included, inherently knows how to do.
Simple rewards and active encouragement could be the difference between success and failure for businesses.
Keeping staff in their jobs is not the only reason why businesses should adopt an effective recognition strategy. Elton says praise and encouragement can also have a direct effect on a business’s bottom line.
“It’s a bigger problem than most companies will admit to. Turnover rates cost companies billions of dollars a year. But more than that is the disengagement,” he says.
He says: “If you use more carrots and fewer sticks, not only do you have happier employees, you have happier customers. And that means you get better business results.”
That’s why he advises managers to keep up their recognition and appreciation activities.
“If you’re starting to eliminate things like your service awards, you might as well just close your doors—at least that’s the message your people are going to get.
“I think the dollars that you spend on recognition are those that multiply the fastest out of anything you do. Saying ‘thank you’, saying ‘I appreciate you’ — that’s priceless. And those should be the last budgets that get eliminated,” he says.
Of course, employees have to deserve it. Praise should not just be a “gimme” that staff receive — regardless of their output or attitude.
“It’s all about your attitude — you should be the one who’s upbeat and enthusiastic,” Elton says. “If you can be that spark, it goes a long way to fire-proofing your job.”
In the end, it is a case of chickens and eggs.
A little bit of encouragement goes a long way in ensuring staff stay with an organisation and go the extra mile for their boss.
At the same time, that extra effort can sometimes be enough to wake managers up to the need for recognition.
Chester Elton is the author of The Carrot Principle
His research shows that some 65 per cent of employees in the United States do not receive any form of encouragement or direct appreciation from their managers.
Furthermore, 79 per cent of people who leave their companies do so for that very reason.
“We don’t coach managers on how to get their employees engaged, how to properly say ‘thank you’,” Elton laments.
But fortunately for employers, the problem is also a simple, and cheap, one to solve.
Just as your mother may have swapped television time for efforts around the house, so employers can reap the rewards of positive reinforcement.
“We grew up with our parents giving us encouragement,” says Elton. “But somehow we go to the business place and we just kind of forget these things.”
He adds: “Importantly, recognition doesn’t have to cost anything.”
Taking just a few minutes to pen a handwritten note, managers can let their staff know they are appreciated and that their input into the business is acknowledged.
A way to show appreciation is to remember children’s birthdays. - Filepic
Other cheap and easy recognition tips in Elton’s arsenal include remembering children’s birthdays and even one-off rewards like washing the employee of the month’s car.
What’s most important, he advises managers, is to ensure recognition is “frequent, timely and specific”.
Generalised statements every morning or Friday won’t be enough. Rather, employees need to hear specifically what they have helped to achieve and to know that the boss has seen and appreciates it.
“General praise has no impact. Specificity does,” he stresses.
Encouraging employees is something that everyone, managers included, inherently knows how to do.
Simple rewards and active encouragement could be the difference between success and failure for businesses.
Keeping staff in their jobs is not the only reason why businesses should adopt an effective recognition strategy. Elton says praise and encouragement can also have a direct effect on a business’s bottom line.
“It’s a bigger problem than most companies will admit to. Turnover rates cost companies billions of dollars a year. But more than that is the disengagement,” he says.
He says: “If you use more carrots and fewer sticks, not only do you have happier employees, you have happier customers. And that means you get better business results.”
That’s why he advises managers to keep up their recognition and appreciation activities.
“If you’re starting to eliminate things like your service awards, you might as well just close your doors—at least that’s the message your people are going to get.
“I think the dollars that you spend on recognition are those that multiply the fastest out of anything you do. Saying ‘thank you’, saying ‘I appreciate you’ — that’s priceless. And those should be the last budgets that get eliminated,” he says.
Of course, employees have to deserve it. Praise should not just be a “gimme” that staff receive — regardless of their output or attitude.
“It’s all about your attitude — you should be the one who’s upbeat and enthusiastic,” Elton says. “If you can be that spark, it goes a long way to fire-proofing your job.”
In the end, it is a case of chickens and eggs.
A little bit of encouragement goes a long way in ensuring staff stay with an organisation and go the extra mile for their boss.
At the same time, that extra effort can sometimes be enough to wake managers up to the need for recognition.
Chester Elton is the author of The Carrot Principle
Boost your energy levels
WHEN I started my business in 1993, I faced all the challenges experienced by most new business start-ups. I had to deal with many negative situations and people often said: “The speaking and training business is a hard market to break into. It’s very competitive —you’re very brave!”
And then, there was the rejection from potential customers and the people who had let me down at the last minute.
I quickly realised that if I wanted to be successful, I needed two things: brain and body energy.
Build brain energy
Imagine that you were rejected for a bank loan, or turned down by a potential customer. It is likely that you will react this way: “Oh no, not again, I’m really fed up with this. These people are a real pain. They’re making a big mistake. What am I going to do now?”
Reacting in such a manner drains your brain of energy, adds to your stress levels and destroys your selfmotivation.
Instead, you should say: “I’ll make an appointment today with a better bank! I’ll call the next potential customer on my list right now!”
There are also other minor situations that happen every day that can drain more energy from your brain. When I receive a parking ticket, I always pay the fine right away. Get rid of the negativity, forget it and move on. In any case, the fine has to be paid. Moaning and complaining about it only exhausts the brain.
Build up your brain energy by using positive self-talk. Your level of success, such as your happiness, emotional wellbeing and anything else you desire, is a direct result of how you talk to yourself. The most important relationship you’ll ever have is the one with yourself.
Listen to the self-talk that goes on in your head and ask yourself: “Is what I’m saying allowing me to be confident and be on top? Or is it holding me back and stopping me from achieving my goals?” If it’s the latter, stop and change the way you talk to yourself.
Think about the things you say to yourself and make every statement in the present tense. For example, do not say “I’m going to make a success of this business”, “I’m going to get organised” or “I’m going to be much more confident.”
Instead, say: “I am totally in control of my life. I am totally confident and positive. I’m achieving my goals. I have determination and drive.”
This way, you are re-programming your subconscious. If you talk to yourself in a positive way, that’s what your subconscious will focus on and you will have plenty of brain energy.
Build body energy
Make your exercise routine enjoyable. - Reuterspic
The body and the brain are intertwined. When the brain is drained of energy, the body does too. For your body to work well, it needs to be in good condition first. If you overeat or eat the wrong foods, smoke or drink too much alcohol, your body is in danger of breaking down.
To increase your energy levels, you have to do some exercise. But do you often feel too tired to work out? Paradoxically, the more you exercise, the more energy you will have.
Make your exercise routine enjoyable. I see some people at the health club making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for 20 minutes. Why not plug into the sound system and listen to some music and get fit at the same time? Alternatively, you can go for a walk, but be sure to move fast enough to push the heart rate up.
Too many people go home and slump in front of the television. Successful people don’t do that. They keep themselves active, mentally and physically. Looking after your mind and body will give you lots of energy to achieve your goals.
Article by Alan Fairweather, an associate consultant with d’Oz International and the author of How To Be A Motivational Manager.
And then, there was the rejection from potential customers and the people who had let me down at the last minute.
I quickly realised that if I wanted to be successful, I needed two things: brain and body energy.
Build brain energy
Imagine that you were rejected for a bank loan, or turned down by a potential customer. It is likely that you will react this way: “Oh no, not again, I’m really fed up with this. These people are a real pain. They’re making a big mistake. What am I going to do now?”
Reacting in such a manner drains your brain of energy, adds to your stress levels and destroys your selfmotivation.
Instead, you should say: “I’ll make an appointment today with a better bank! I’ll call the next potential customer on my list right now!”
There are also other minor situations that happen every day that can drain more energy from your brain. When I receive a parking ticket, I always pay the fine right away. Get rid of the negativity, forget it and move on. In any case, the fine has to be paid. Moaning and complaining about it only exhausts the brain.
Build up your brain energy by using positive self-talk. Your level of success, such as your happiness, emotional wellbeing and anything else you desire, is a direct result of how you talk to yourself. The most important relationship you’ll ever have is the one with yourself.
Listen to the self-talk that goes on in your head and ask yourself: “Is what I’m saying allowing me to be confident and be on top? Or is it holding me back and stopping me from achieving my goals?” If it’s the latter, stop and change the way you talk to yourself.
Think about the things you say to yourself and make every statement in the present tense. For example, do not say “I’m going to make a success of this business”, “I’m going to get organised” or “I’m going to be much more confident.”
Instead, say: “I am totally in control of my life. I am totally confident and positive. I’m achieving my goals. I have determination and drive.”
This way, you are re-programming your subconscious. If you talk to yourself in a positive way, that’s what your subconscious will focus on and you will have plenty of brain energy.
Build body energy
Make your exercise routine enjoyable. - Reuterspic
The body and the brain are intertwined. When the brain is drained of energy, the body does too. For your body to work well, it needs to be in good condition first. If you overeat or eat the wrong foods, smoke or drink too much alcohol, your body is in danger of breaking down.
To increase your energy levels, you have to do some exercise. But do you often feel too tired to work out? Paradoxically, the more you exercise, the more energy you will have.
Make your exercise routine enjoyable. I see some people at the health club making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for 20 minutes. Why not plug into the sound system and listen to some music and get fit at the same time? Alternatively, you can go for a walk, but be sure to move fast enough to push the heart rate up.
Too many people go home and slump in front of the television. Successful people don’t do that. They keep themselves active, mentally and physically. Looking after your mind and body will give you lots of energy to achieve your goals.
Article by Alan Fairweather, an associate consultant with d’Oz International and the author of How To Be A Motivational Manager.
Does your CV have the write stuff?
DO YOU know that a typical executive job advertisement can easily attract numerous job applications?
You have to stand out among the crowd to be selected for a job interview.
As a HR professional and certified resumé writer, I have vetted thousands of resumés and sat in on several recruitment interviews.
What is obvious is that outstanding resumés usually get the attention of the HR manager faster, and the candidates they profile are given priority for interviews, the next crucial step to landing the job.
But what makes a resumé outstanding?
Basically, it answers the following questions, which most resumés, in my experience, do not:
“Why should we hire you?”
“What value can you add to our organisation”?
“How can you best contribute to our company?”
Here are some tips that you may wish to consider before you submit another resumé.
1 Summarise your qualifications
Start your resumé with a summary of qualifications, which consist of three to five statements about your career experience. Unless you are a fresh graduate or intend to switch careers, do highlight your industry experience. I have observed that many executives, including senior managers, tend to overlook this, and miss out on the opportunity to highlight their most marketable attributes right upfront. For example, state that you have “15 years of product marketing experience”.
2 List your professional strengths
When listing professional strengths, use keywords such as “product training”. - Reuterspic
Don’t just give general statements but use keywords or buzzwords that companies and recruiters need to see, for example, “marketing management”, ”cost controls”, and “product training”.
3 Highlight your achievements
Be clear and specific about what you have accomplished under different job positions or titles. Don’t just state your job duties and responsibilities but go a step further to show the impact or results of what you have accomplished for the organisation.
Wherever possible, quantify your achievements, for instance, “increased sales turnover by 80 per cent through new product launch and innovative pricing strategies”.
4 List your academic qualifications
Having written about your job responsibilities and achievements, you should then present your educational qualifications and training.
The most common practice is to state the degree earned, name of university and year of graduation. Be true to what you say. For example, if you completed a three-year course but did not graduate, do not say that you have the qualification.
5 Pay attention to style
Put in some effort to make sure the overall layout or presentation of your resumé has a good visual appeal.
Format your resumé well. Choose the correct font size and layout to avoid too much white space. Also avoid cramming too much on one page. The overall effect you want is for your resumé to project a touch of class and professionalism.
Do remember that your resumé ought to be a “marketing masterpiece” and not just a mere collection of past job histories.
Your resumé is the first point of contact that determines if you should be granted an interview. It is therefore really important to create a good first impression.
Article by Steven Ho, a certified résumé writer with human resource management experience.
You have to stand out among the crowd to be selected for a job interview.
As a HR professional and certified resumé writer, I have vetted thousands of resumés and sat in on several recruitment interviews.
What is obvious is that outstanding resumés usually get the attention of the HR manager faster, and the candidates they profile are given priority for interviews, the next crucial step to landing the job.
But what makes a resumé outstanding?
Basically, it answers the following questions, which most resumés, in my experience, do not:
“Why should we hire you?”
“What value can you add to our organisation”?
“How can you best contribute to our company?”
Here are some tips that you may wish to consider before you submit another resumé.
1 Summarise your qualifications
Start your resumé with a summary of qualifications, which consist of three to five statements about your career experience. Unless you are a fresh graduate or intend to switch careers, do highlight your industry experience. I have observed that many executives, including senior managers, tend to overlook this, and miss out on the opportunity to highlight their most marketable attributes right upfront. For example, state that you have “15 years of product marketing experience”.
2 List your professional strengths
When listing professional strengths, use keywords such as “product training”. - Reuterspic
Don’t just give general statements but use keywords or buzzwords that companies and recruiters need to see, for example, “marketing management”, ”cost controls”, and “product training”.
3 Highlight your achievements
Be clear and specific about what you have accomplished under different job positions or titles. Don’t just state your job duties and responsibilities but go a step further to show the impact or results of what you have accomplished for the organisation.
Wherever possible, quantify your achievements, for instance, “increased sales turnover by 80 per cent through new product launch and innovative pricing strategies”.
4 List your academic qualifications
Having written about your job responsibilities and achievements, you should then present your educational qualifications and training.
The most common practice is to state the degree earned, name of university and year of graduation. Be true to what you say. For example, if you completed a three-year course but did not graduate, do not say that you have the qualification.
5 Pay attention to style
Put in some effort to make sure the overall layout or presentation of your resumé has a good visual appeal.
Format your resumé well. Choose the correct font size and layout to avoid too much white space. Also avoid cramming too much on one page. The overall effect you want is for your resumé to project a touch of class and professionalism.
Do remember that your resumé ought to be a “marketing masterpiece” and not just a mere collection of past job histories.
Your resumé is the first point of contact that determines if you should be granted an interview. It is therefore really important to create a good first impression.
Article by Steven Ho, a certified résumé writer with human resource management experience.
More autonomy, less security
You are tired of battling peak-hour traffic every morning, fed up with having your new ideas quashed and tired of feeling guilty for leaving the office early.
Have you ever considered venturing into the realm of contract work? Information technology, design, engineering, accounting and journalism are just a few of the many sectors that are familiar with the benefits of contractual work arrangements.
This is fast becoming an option with employees. In a society where the transient workforce is rapidly emerging, employers are seeking contract employees who can deliver effective results on project basis.
Whether it is working from home or in the office for a period of time, the move from holding a full-time job to a contract position is one that you can think about.
Pros and cons
Flexibility is one of the biggest pull factors of contract work. Most people are attracted to the autonomy of being able to manage their working hours, working style and career direction.
Yet this freedom requires self-discipline and motivation, especially if you are working offsite and not in an office environment.
Contract work can be a less reliable working arrangement. It does not provide the security and benefits of fulltime employment, such as paid annual and sick leave. It may be daunting going from one project to another and not knowing when and where your next offer will come.
However, it can also be very lucrative. Contract workers typically get paid by the hour. Depending on the job and the nature of your industry, you can often make more money than counterparts who are doing the same job on a fulltime basis.
The opportunity to broaden your skills set as you work on a variety of projects is a major advantage as a contract worker. - Bloombergpic
Hence, working on a contractual basis — especially if you can find a long-term contract of one year or longer — can be quite profitable. Unlike most salaried staff, contract staff can also be paid for overtime work.
The opportunity to broaden your skills set as you work on a variety of projects and gain contacts in the industry is another major advantage.
Check the market
Do your research before embarking on a contract-based career. Find out if there is a market for the service you are offering.
While the absence of a boss is an attraction, your contractual working arrangement may also mean that employers are not there to offer support, encouragement and positive feedback.
Contract workers are also expected to deliver outcomes. This means you have to be confident in the skills and services you offer.
It is important to assess your skills. Are they transferable? Begin by researching reputable courses to hone your skills. Talk to people in the industry to get an idea of what to expect.
Network
Talk to fellow contract workers to gain a broader understanding of the type of contract work you intend to pursue. Let your contacts know that you are seriously considering the move to a more flexible arrangement.
For instance, they may have assignments that they cannot take on and would like to recommend them to you.
Analyse the market demand for your service. If it is a highly competitive market, it may be hard to gain a foothold. However, do not let this deter you. Again, talk to contacts in the industry, as effective networking is the key.
Keep your options open
You may be in a situation where contract work is not the ideal scenario for you but rather a safety net while you are looking for full-time work.
It is important to keep an open mind during your job search. Exploring contractual work as an option does not mean you are locked in the arrangement. Often, a job may be advertised only as a contract position but eventually becomes a full-time position.
Organisations are continually changing. Restructuring or new ventures can provide you with a permanent offer in the future. If full-time work is what you are looking for, be mindful that contract work is a possibility and can get you a permanent placement. An employer will remember you based on your performance, attitude and presentation.
In the end, you have to decide the type of working environment you prefer and how you think contract work can contribute to your career plans. If you enjoy the variety of working on various projects and the greater freedom of being able to manage your own time and tasks, then contract work is an option to explore.
Most importantly, keep in mind the importance of networking and be confident in the skills and services you offer.
Article by Christine Lee, director, Consulting Services, DBM Singapore.
Have you ever considered venturing into the realm of contract work? Information technology, design, engineering, accounting and journalism are just a few of the many sectors that are familiar with the benefits of contractual work arrangements.
This is fast becoming an option with employees. In a society where the transient workforce is rapidly emerging, employers are seeking contract employees who can deliver effective results on project basis.
Whether it is working from home or in the office for a period of time, the move from holding a full-time job to a contract position is one that you can think about.
Pros and cons
Flexibility is one of the biggest pull factors of contract work. Most people are attracted to the autonomy of being able to manage their working hours, working style and career direction.
Yet this freedom requires self-discipline and motivation, especially if you are working offsite and not in an office environment.
Contract work can be a less reliable working arrangement. It does not provide the security and benefits of fulltime employment, such as paid annual and sick leave. It may be daunting going from one project to another and not knowing when and where your next offer will come.
However, it can also be very lucrative. Contract workers typically get paid by the hour. Depending on the job and the nature of your industry, you can often make more money than counterparts who are doing the same job on a fulltime basis.
The opportunity to broaden your skills set as you work on a variety of projects is a major advantage as a contract worker. - Bloombergpic
Hence, working on a contractual basis — especially if you can find a long-term contract of one year or longer — can be quite profitable. Unlike most salaried staff, contract staff can also be paid for overtime work.
The opportunity to broaden your skills set as you work on a variety of projects and gain contacts in the industry is another major advantage.
Check the market
Do your research before embarking on a contract-based career. Find out if there is a market for the service you are offering.
While the absence of a boss is an attraction, your contractual working arrangement may also mean that employers are not there to offer support, encouragement and positive feedback.
Contract workers are also expected to deliver outcomes. This means you have to be confident in the skills and services you offer.
It is important to assess your skills. Are they transferable? Begin by researching reputable courses to hone your skills. Talk to people in the industry to get an idea of what to expect.
Network
Talk to fellow contract workers to gain a broader understanding of the type of contract work you intend to pursue. Let your contacts know that you are seriously considering the move to a more flexible arrangement.
For instance, they may have assignments that they cannot take on and would like to recommend them to you.
Analyse the market demand for your service. If it is a highly competitive market, it may be hard to gain a foothold. However, do not let this deter you. Again, talk to contacts in the industry, as effective networking is the key.
Keep your options open
You may be in a situation where contract work is not the ideal scenario for you but rather a safety net while you are looking for full-time work.
It is important to keep an open mind during your job search. Exploring contractual work as an option does not mean you are locked in the arrangement. Often, a job may be advertised only as a contract position but eventually becomes a full-time position.
Organisations are continually changing. Restructuring or new ventures can provide you with a permanent offer in the future. If full-time work is what you are looking for, be mindful that contract work is a possibility and can get you a permanent placement. An employer will remember you based on your performance, attitude and presentation.
In the end, you have to decide the type of working environment you prefer and how you think contract work can contribute to your career plans. If you enjoy the variety of working on various projects and the greater freedom of being able to manage your own time and tasks, then contract work is an option to explore.
Most importantly, keep in mind the importance of networking and be confident in the skills and services you offer.
Article by Christine Lee, director, Consulting Services, DBM Singapore.
Say it right
WHEN I bring up the topic of “word stress” to local professionals, I am usually met with blank stares. The intelligibility of what you say in English depends on word stress when speaking with people from other countries.
Let’s look at a simple example. The word “calendar” can be broken down into three syllables: cal-endar. Of these three syllables, one is stressed more than the others, meaning it is pronounced louder, longer and at a higher pitch, or with a purer vowel sound, or both. In this case, the stressed syllable in Standard English is the first one: CAL-en-dar.
Due to other language influences, over time, this word stress has shifted to the second syllable. It is very common to hear “calendar” pronounced as cal-EN-dar.
If someone is having trouble understanding you, pay special attention to how you are stressing your words. - AFPpic
This pronunciation is different from the way native speakers say it and how the word should be pronounced, according to Standard English, If people do not seem to be responding to what you say, it could just be a simple problem of word stress.
Two-syllable nouns and adjectives
Two-syllable words surprisingly present some difficulties. These words are so short yet a simple shift in word stress can make such a huge difference.
Usually, stress on the first syllable for two-syllable nouns and adjectives. However, this stress is often moved to the second syllable or stressed equally.
Some words I often hear are col- LEAGUE (instead of COLLeague) and purCHASE (instead of PURchase).
This does not apply to locals only. One of my clients, a non-local and non-native English speaker, told me he had been busy writing up purCHASE orders. When I corrected his pronunciation, he resisted and said that I was wrong. I asked him where he heard the word pronounced this way, and when he said: “From my colLEAGUES!” I realised we had a larger problem on our hands.
Two-syllable verbs
To complicate matters, two-syllable nouns, when used as verbs, shift their stress to the second syllable.
The majority of nouns, such as “progress”, “present”, “object”, “produce”, “record”, that also have a verb form will be stressed on the first syllable when used as a noun, and the second syllable when used as a verb.
Take for example the word “progress”. The stress shifts according to how the word is used.
When used as a noun, one would say: “We are making great PROgress in this field.” When used as a verb, one would say: “New technologies are helping us to proGRESS in this field.”
Unfortunately for learners of English, there are many exceptions to this rule. Some words will be pronounced the same way, regardless of whether it is a verb or a noun, Examples of these words include “answer”, “picture”, “travel” and “visit”.
Multi-syllabic word stress
Words with several syllables can be even trickier than the short, twosyllable words. Multi-syllabic words can also shift their stress based on word form as well.
For instance, for the word “economy”, you will say “ecoNOMic”. The stress should be on the third syllable, not the second. Words like PHOTograph and phoTOGraphy are similar.
Making word stress less stressful
So, how are you supposed to know how to stress a certain word? You can listen for the proper pronunciation with online dictionaries.
Or, you can look it up with a regular dictionary. A short vertical line just before the syllable takes the stress.
Think of word stress as a tool in your arsenal against misunderstanding. If someone is having trouble understanding you, pay special attention to how you are stressing your words. Sometimes it isn’t what you say, but how you say it that matters.
Article by Heather Hansen, the founder of Hansen Speech & Language Training.
Let’s look at a simple example. The word “calendar” can be broken down into three syllables: cal-endar. Of these three syllables, one is stressed more than the others, meaning it is pronounced louder, longer and at a higher pitch, or with a purer vowel sound, or both. In this case, the stressed syllable in Standard English is the first one: CAL-en-dar.
Due to other language influences, over time, this word stress has shifted to the second syllable. It is very common to hear “calendar” pronounced as cal-EN-dar.
If someone is having trouble understanding you, pay special attention to how you are stressing your words. - AFPpic
This pronunciation is different from the way native speakers say it and how the word should be pronounced, according to Standard English, If people do not seem to be responding to what you say, it could just be a simple problem of word stress.
Two-syllable nouns and adjectives
Two-syllable words surprisingly present some difficulties. These words are so short yet a simple shift in word stress can make such a huge difference.
Usually, stress on the first syllable for two-syllable nouns and adjectives. However, this stress is often moved to the second syllable or stressed equally.
Some words I often hear are col- LEAGUE (instead of COLLeague) and purCHASE (instead of PURchase).
This does not apply to locals only. One of my clients, a non-local and non-native English speaker, told me he had been busy writing up purCHASE orders. When I corrected his pronunciation, he resisted and said that I was wrong. I asked him where he heard the word pronounced this way, and when he said: “From my colLEAGUES!” I realised we had a larger problem on our hands.
Two-syllable verbs
To complicate matters, two-syllable nouns, when used as verbs, shift their stress to the second syllable.
The majority of nouns, such as “progress”, “present”, “object”, “produce”, “record”, that also have a verb form will be stressed on the first syllable when used as a noun, and the second syllable when used as a verb.
Take for example the word “progress”. The stress shifts according to how the word is used.
When used as a noun, one would say: “We are making great PROgress in this field.” When used as a verb, one would say: “New technologies are helping us to proGRESS in this field.”
Unfortunately for learners of English, there are many exceptions to this rule. Some words will be pronounced the same way, regardless of whether it is a verb or a noun, Examples of these words include “answer”, “picture”, “travel” and “visit”.
Multi-syllabic word stress
Words with several syllables can be even trickier than the short, twosyllable words. Multi-syllabic words can also shift their stress based on word form as well.
For instance, for the word “economy”, you will say “ecoNOMic”. The stress should be on the third syllable, not the second. Words like PHOTograph and phoTOGraphy are similar.
Making word stress less stressful
So, how are you supposed to know how to stress a certain word? You can listen for the proper pronunciation with online dictionaries.
Or, you can look it up with a regular dictionary. A short vertical line just before the syllable takes the stress.
Think of word stress as a tool in your arsenal against misunderstanding. If someone is having trouble understanding you, pay special attention to how you are stressing your words. Sometimes it isn’t what you say, but how you say it that matters.
Article by Heather Hansen, the founder of Hansen Speech & Language Training.
Be happy at work
IF YOU have been in your current job for a long time, you are likely to get unhealthily comfortable in it or you may start to feel dissatisfied. You want something different or more. At this stage, instead of planning to get a new job, try to negotiate for more responsibilities (which may or may not come with a pay raise). If this is not feasible, there is still hope. Here are 10 tips to not only increase job satisfaction, but also to help you to get ahead.
1 Rest and recharge
Each year, many workers do not effectively take advantage of their allotted vacation time. This results in them being stressed-out, over-worked and unproductive workers. This year, take time to plan and book your vacations. More importantly, include something fun for yourself that can recharge you (not just your family)—something motivating that you want to look forward to the next time round.
2 Rotate your work tasks
Sometimes work assignments can be tedious and challenging. So, instead of plugging away at that 20- page document for the sixth hour straight, take a break and shift to another assignment. You will use a different skill set, accomplish another task and approach your original task with fresh eyes when you return to it. Mix your satisfiers and dissatisfiers to keep your enthusiasm.
3 Re-evaluate your career path
What were you doing in your professional career six months ago? How about one, two, five, 10 or 20 years ago? Re-evaluate your current career path to see if you are on target with your professional goals. If you have strayed from the course or have not defined your ambitions, plan out goals to achieve in the next six to 12 months. Inject a sense of realistic purpose into your career.
4 Reconnect with your co-workers
Large companies have reputations for being so large that you may never meet that person you correspond with via e-mail on a daily basis. Even if you work at a small company, it can be extremely easy to not interact with your colleagues.
Take time while getting that morning cup of coffee or as you pass in the hallway to say “hello” and catch up on what they are doing—in person. Colleagues are an effective source of feedback and positive support.
5 Ramp up your skills
It has happened to all of us—your computer is giving you trouble, or you are not sure how to effectively present your project at an upcoming meeting. Make the most of these situations by aiming to improve at least one of your skills. Pick up a self-help book or attend a lecture or seminar to better prepare yourself for your next challenge at work.
Romance yourself at work ... order a bouquet of flowers for your desk. - Filepic
6 Romance yourself at work
What is it about your work or career that you enjoy or absolutely love doing? Think about what tasks give you the most satisfaction and strive to work more towards those items on a daily basis, or as part of the grander scheme of your career as a whole.
In a temporary rut? Order a bouquet of flowers for your desk or buy an inspirational or picturesque calendar.
7 Recipe for a happy and healthy worker
Balancing your work and personal life is a challenging task, but by taking steps every day you can find the right balance for you. So, take advantage of flexible work opportunities such as telecommuting if your company offers it.
Take your full lunch break—grab lunch at your favourite restaurant or go for a walk. Make an effort to schedule at least one “fun” activity with a friend during the week such as having coffee or seeing a movie.
8 Request help
Even the most super-productive and independent individual needs help from time to time. If you are in a tight spot — be it a tough deadline or an unfamiliar task — ask for assistance. Make sure your employer is aware of your situation. It is best to explain the situation you are in as it is happening, rather than waiting to deliver an item late or incomplete.
9 Retain your professional connections
It is important to remember those people who have helped you find your current job or provided you with professional guidance throughout your career. Maintaining professional contacts and connections helps keep your network strong and provides a solid base for future reference.
So write an e-mail, make a phone call or schedule an appointment to catch up with old acquaintances.
10 Remember, it’s all about you!
If you are unhappy or unsatisfied at work, determine what is making you unhappy. If possible, make or request small changes in your current job so your work will be more appealing. If that isn’t possible, you may want to consider changing jobs or careers altogether.
Whatever it is you resolve to do, remember that taking time to review your goals or plans can help you stay on track with your ambitions, whether it be getting a promotion, a raise or finding that ideal new job or career.
Article by DavidWee, managing director of Lee Hecht Harrison
1 Rest and recharge
Each year, many workers do not effectively take advantage of their allotted vacation time. This results in them being stressed-out, over-worked and unproductive workers. This year, take time to plan and book your vacations. More importantly, include something fun for yourself that can recharge you (not just your family)—something motivating that you want to look forward to the next time round.
2 Rotate your work tasks
Sometimes work assignments can be tedious and challenging. So, instead of plugging away at that 20- page document for the sixth hour straight, take a break and shift to another assignment. You will use a different skill set, accomplish another task and approach your original task with fresh eyes when you return to it. Mix your satisfiers and dissatisfiers to keep your enthusiasm.
3 Re-evaluate your career path
What were you doing in your professional career six months ago? How about one, two, five, 10 or 20 years ago? Re-evaluate your current career path to see if you are on target with your professional goals. If you have strayed from the course or have not defined your ambitions, plan out goals to achieve in the next six to 12 months. Inject a sense of realistic purpose into your career.
4 Reconnect with your co-workers
Large companies have reputations for being so large that you may never meet that person you correspond with via e-mail on a daily basis. Even if you work at a small company, it can be extremely easy to not interact with your colleagues.
Take time while getting that morning cup of coffee or as you pass in the hallway to say “hello” and catch up on what they are doing—in person. Colleagues are an effective source of feedback and positive support.
5 Ramp up your skills
It has happened to all of us—your computer is giving you trouble, or you are not sure how to effectively present your project at an upcoming meeting. Make the most of these situations by aiming to improve at least one of your skills. Pick up a self-help book or attend a lecture or seminar to better prepare yourself for your next challenge at work.
Romance yourself at work ... order a bouquet of flowers for your desk. - Filepic
6 Romance yourself at work
What is it about your work or career that you enjoy or absolutely love doing? Think about what tasks give you the most satisfaction and strive to work more towards those items on a daily basis, or as part of the grander scheme of your career as a whole.
In a temporary rut? Order a bouquet of flowers for your desk or buy an inspirational or picturesque calendar.
7 Recipe for a happy and healthy worker
Balancing your work and personal life is a challenging task, but by taking steps every day you can find the right balance for you. So, take advantage of flexible work opportunities such as telecommuting if your company offers it.
Take your full lunch break—grab lunch at your favourite restaurant or go for a walk. Make an effort to schedule at least one “fun” activity with a friend during the week such as having coffee or seeing a movie.
8 Request help
Even the most super-productive and independent individual needs help from time to time. If you are in a tight spot — be it a tough deadline or an unfamiliar task — ask for assistance. Make sure your employer is aware of your situation. It is best to explain the situation you are in as it is happening, rather than waiting to deliver an item late or incomplete.
9 Retain your professional connections
It is important to remember those people who have helped you find your current job or provided you with professional guidance throughout your career. Maintaining professional contacts and connections helps keep your network strong and provides a solid base for future reference.
So write an e-mail, make a phone call or schedule an appointment to catch up with old acquaintances.
10 Remember, it’s all about you!
If you are unhappy or unsatisfied at work, determine what is making you unhappy. If possible, make or request small changes in your current job so your work will be more appealing. If that isn’t possible, you may want to consider changing jobs or careers altogether.
Whatever it is you resolve to do, remember that taking time to review your goals or plans can help you stay on track with your ambitions, whether it be getting a promotion, a raise or finding that ideal new job or career.
Article by DavidWee, managing director of Lee Hecht Harrison
Speak for yourself
HAVE you ever walked away from a conversation and suddenly thought of a much better way to present your ideas?
Have you ever left a meeting frustrated because your colleague seemed to get credit for your suggestions?
Have you ever felt afraid to speak up because you were afraid of what others might think?
In today’s highly competitive, team-based office environment, how you communicate what you know can be much more important than how much you know.
Indeed, your communication skills can mean the difference between success and failure, not only in getting your job done but also in standing out from the crowd and getting noticed.
Whether it is a conversation with your boss, a networking opportunity with people in your industry or an important departmental planning meeting, how you communicate your ideas is just as important as the ideas themselves.
How you communicate your ideas is just as important as the ideas themselves.
A little planning can save you time, increase your confidence and make you much more effective.
Here are some simple steps you can take to help you get your message across effectively:
1 CONSIDER YOUR REAL GOAL
Think through your objective. Are you trying to win support for your idea?
Do you need to persuade or influence?
Do you want to be put in charge of a particular initiative?
Are you trying to build a relationship with your manager or colleague?
Do you want to get credit for your contributions?
When you know your real objective, you will be able to tailor your message appropriately.
2 KNOW YOUR AUDIENCE
It is essential to know whom you are talking to.
If your boss is going to lead the meeting and make the decision, you need to understand what his priorities are and how you might win support.
If you are attending a networking event, consider the people who might be there and reframe the questions you might ask.
Always adapt your message to fit your audience.
3 PLAN AHEAD
Identify your main goal and consider how you will back it up with facts, examples, details and anecdotes.
It will help to jot down your main point as well as how you will support that point. Putting your thoughts on paper is a key step in helping you to organise and remember your message.
4 STAY FOCUSED
When you are making your point, do not get distracted by what is going on in the office or the things waiting on your desk to get done.
You have a goal, so stick with it. Listen carefully to what is being said. Keep focused on how you can achieve your goal.
5 BE STILL
One of the best ways to get people to pay attention to you is to be still. Do not sway when you are standing, do not use your hands wildly, and do not fiddle with notes or papers in front of you or with a pen in your hand. Just sit or stand still so people will focus on your message.
6 MAKE EYE CONTACT
If you really want to connect with people when you speak, look them in the eye.
If you are in a meeting, make eye contact with each person and pay special attention to the decision- maker.
It is not enough to scan the room. You should hold someone’s eyes for the duration of at least three words when you speak.
If you are in a one-on-one conversation, make eye contact as often as it feels comfortable.
7 PRACTISE
When it is really important, always practise what you are going to say. This does not mean rushing through it in your head but actually saying the words out loud.
If you will be standing, practise standing and speaking out loud. This can improve your delivery by 80 per cent.
8 BE AUTHENTIC
Say what you believe and be genuine. If you are phoney or appear to be acting, people will see right through you and they will not take your message seriously. Find a way to make the message uniquely yours.
—Source: Straits Times/Asia News Network
Article by Cynthia Owens, a communications consultant and trainer.
Have you ever left a meeting frustrated because your colleague seemed to get credit for your suggestions?
Have you ever felt afraid to speak up because you were afraid of what others might think?
In today’s highly competitive, team-based office environment, how you communicate what you know can be much more important than how much you know.
Indeed, your communication skills can mean the difference between success and failure, not only in getting your job done but also in standing out from the crowd and getting noticed.
Whether it is a conversation with your boss, a networking opportunity with people in your industry or an important departmental planning meeting, how you communicate your ideas is just as important as the ideas themselves.
How you communicate your ideas is just as important as the ideas themselves.
A little planning can save you time, increase your confidence and make you much more effective.
Here are some simple steps you can take to help you get your message across effectively:
1 CONSIDER YOUR REAL GOAL
Think through your objective. Are you trying to win support for your idea?
Do you need to persuade or influence?
Do you want to be put in charge of a particular initiative?
Are you trying to build a relationship with your manager or colleague?
Do you want to get credit for your contributions?
When you know your real objective, you will be able to tailor your message appropriately.
2 KNOW YOUR AUDIENCE
It is essential to know whom you are talking to.
If your boss is going to lead the meeting and make the decision, you need to understand what his priorities are and how you might win support.
If you are attending a networking event, consider the people who might be there and reframe the questions you might ask.
Always adapt your message to fit your audience.
3 PLAN AHEAD
Identify your main goal and consider how you will back it up with facts, examples, details and anecdotes.
It will help to jot down your main point as well as how you will support that point. Putting your thoughts on paper is a key step in helping you to organise and remember your message.
4 STAY FOCUSED
When you are making your point, do not get distracted by what is going on in the office or the things waiting on your desk to get done.
You have a goal, so stick with it. Listen carefully to what is being said. Keep focused on how you can achieve your goal.
5 BE STILL
One of the best ways to get people to pay attention to you is to be still. Do not sway when you are standing, do not use your hands wildly, and do not fiddle with notes or papers in front of you or with a pen in your hand. Just sit or stand still so people will focus on your message.
6 MAKE EYE CONTACT
If you really want to connect with people when you speak, look them in the eye.
If you are in a meeting, make eye contact with each person and pay special attention to the decision- maker.
It is not enough to scan the room. You should hold someone’s eyes for the duration of at least three words when you speak.
If you are in a one-on-one conversation, make eye contact as often as it feels comfortable.
7 PRACTISE
When it is really important, always practise what you are going to say. This does not mean rushing through it in your head but actually saying the words out loud.
If you will be standing, practise standing and speaking out loud. This can improve your delivery by 80 per cent.
8 BE AUTHENTIC
Say what you believe and be genuine. If you are phoney or appear to be acting, people will see right through you and they will not take your message seriously. Find a way to make the message uniquely yours.
—Source: Straits Times/Asia News Network
Article by Cynthia Owens, a communications consultant and trainer.
Prioritise your work
Prioritising work is a major challenge for many people. When the work starts piling up on their desk, they feel overwhelmed and are at a loss as to where to start or what to do first.
If you experience this type of dilemma, there is a technique you can use to work more effectively. Called the triage technique, it was developed by a French Army surgeon during the Napoleonic Wars to treat soldiers wounded in battle.
Dominique Jean Larrey was surgeon-in-chief of the Napoleonic armies from 1797 to 1815 and played a pivotal role in the battle of Waterloo.
Larrey’s major challenge was to treat the wounded soldiers rapidly to save their lives. Their injuries ranged from simple to life-threatening. Being short-staffed, Larrey decided to classify wounded soldiers according to three categories, which he called the triage, to assist in their treatment and evacuation.
Soldiers in the first category were likely to live, regardless of what care they received. The second category comprised those who were likely to die, regardless of what care they received, and the third category was for those for whom immediate care might make a positive difference to the outcome.
Such a classification might seem hard-hearted to the modern reader, but it effectively saved more lives than if Larrey and his medical team had treated the soldiers on a first-come first-served basis.
The triage technique was further refined and fully utilised by the medical corps of many countries during the two World Wars. Today, it is practised by hospitals when they face a massive number of casualties associated with a man-made or natural disaster.
The triage technique is practised by hospitals when they face a massive number of casualties associated with a disaster. - AFPpic
The triage technique is referred to as Start, which stands for Simple Triage And Rapid Treatment. When faced with a medical emergency involving many patients, medical personnel quickly classify them into the three categories discussed earlier and administer the appropriate medical treatment.
This concept can also be adapted to your work life, to help you prioritise your workload and get things done quickly and effectively.
Use the Start technique to classify all the tasks you have to accomplish according to three categories. Once you have created your triage, you can assess the situation and administer the appropriate action — the equivalent of “rapid treatment” in a medical environment.
Your triage can be classified along these lines:
1. Things that are important but not urgent
An example of this would be contacting a friend, a client or a business associate whom you have not met for some time. Or, sorting out a minor issue in the office that you know can be resolved easily.
List these down in your first category and attend to them at the first available opportunity. It is important to note that you should try to get these tasks done by a specific time before they escalate into bigger problems. For example, by not keeping in touch regularly with a loyal client, you may lose his business.
2. Things that are a lost cause or a waste of time
In the second category of your triage, list down the tasks or activities that are not going to help you progress. It could be a straightforward problem with an old piece of office equipment that breaks down frequently. You may be better off getting a new one instead of wasting time and effort trying to salvage it.
Frivolous meetings fall into this category and it is definitely worth your while to weed out events that are a waste of time. Why meet when an e-mail or phone call will have the same result?
3. Things that require immediate action for a positive development
The tasks in the third category are high priority. They could include contacting potential new customers or completing the project that earns you the highest profit. Working on the budget you need for your team to operate effectively and coaching an under-performing employee so that he or she can become competent again are also important tasks that fall into this category.
Once these tasks are classified, you can give them the “rapid treatment” they need, which in turn has a positive impact on your performance and productivity.
Ultimately, what makes you an effective individual is your ability to assess each situation you face objectively and take the necessary action to resolve it. The triage and rapid treatment philosophy offers a useful framework to get you started.
Article by Daniel Theyagu, a training consultant who runs Lateral Solutions Consultancy.
If you experience this type of dilemma, there is a technique you can use to work more effectively. Called the triage technique, it was developed by a French Army surgeon during the Napoleonic Wars to treat soldiers wounded in battle.
Dominique Jean Larrey was surgeon-in-chief of the Napoleonic armies from 1797 to 1815 and played a pivotal role in the battle of Waterloo.
Larrey’s major challenge was to treat the wounded soldiers rapidly to save their lives. Their injuries ranged from simple to life-threatening. Being short-staffed, Larrey decided to classify wounded soldiers according to three categories, which he called the triage, to assist in their treatment and evacuation.
Soldiers in the first category were likely to live, regardless of what care they received. The second category comprised those who were likely to die, regardless of what care they received, and the third category was for those for whom immediate care might make a positive difference to the outcome.
Such a classification might seem hard-hearted to the modern reader, but it effectively saved more lives than if Larrey and his medical team had treated the soldiers on a first-come first-served basis.
The triage technique was further refined and fully utilised by the medical corps of many countries during the two World Wars. Today, it is practised by hospitals when they face a massive number of casualties associated with a man-made or natural disaster.
The triage technique is practised by hospitals when they face a massive number of casualties associated with a disaster. - AFPpic
The triage technique is referred to as Start, which stands for Simple Triage And Rapid Treatment. When faced with a medical emergency involving many patients, medical personnel quickly classify them into the three categories discussed earlier and administer the appropriate medical treatment.
This concept can also be adapted to your work life, to help you prioritise your workload and get things done quickly and effectively.
Use the Start technique to classify all the tasks you have to accomplish according to three categories. Once you have created your triage, you can assess the situation and administer the appropriate action — the equivalent of “rapid treatment” in a medical environment.
Your triage can be classified along these lines:
1. Things that are important but not urgent
An example of this would be contacting a friend, a client or a business associate whom you have not met for some time. Or, sorting out a minor issue in the office that you know can be resolved easily.
List these down in your first category and attend to them at the first available opportunity. It is important to note that you should try to get these tasks done by a specific time before they escalate into bigger problems. For example, by not keeping in touch regularly with a loyal client, you may lose his business.
2. Things that are a lost cause or a waste of time
In the second category of your triage, list down the tasks or activities that are not going to help you progress. It could be a straightforward problem with an old piece of office equipment that breaks down frequently. You may be better off getting a new one instead of wasting time and effort trying to salvage it.
Frivolous meetings fall into this category and it is definitely worth your while to weed out events that are a waste of time. Why meet when an e-mail or phone call will have the same result?
3. Things that require immediate action for a positive development
The tasks in the third category are high priority. They could include contacting potential new customers or completing the project that earns you the highest profit. Working on the budget you need for your team to operate effectively and coaching an under-performing employee so that he or she can become competent again are also important tasks that fall into this category.
Once these tasks are classified, you can give them the “rapid treatment” they need, which in turn has a positive impact on your performance and productivity.
Ultimately, what makes you an effective individual is your ability to assess each situation you face objectively and take the necessary action to resolve it. The triage and rapid treatment philosophy offers a useful framework to get you started.
Article by Daniel Theyagu, a training consultant who runs Lateral Solutions Consultancy.
Handling difficult people
MOST of the people you encounter are usually pleasant and easy to get along with.
But occasionally, you meet those who are not. How should you handle them?
First, determine whether the person is truly difficult or merely annoying.
For the merely annoying, it is usually best to ignore them.
But truly difficult people are not only unpleasant, they are dangerous.
An angry customer can get you fired or force the company to spend time and money trying to correct a mishandled situation.
A tough negotiator can wear you down and drive a hard bargain. You cannot ignore them.
There are three types of difficult people you may encounter. Here are different ways to deal with each of them:
Situationally difficult
Most of the difficult people you meet fall into this category.
They may be emotional, irritable or frustrated by circumstances, and vent their anger on you. They are not bad people; they are just having a rough time.
Still, the situation can escalate quickly if you cannot identify that they are situationally difficult and defuse their emotions.
Keep your own emotions in check. Resist the temptation to respond in kind. Let the other person vent his feelings.
Listen, do not argue or interrupt. Empathise. Do not try to reason with him when he is irrational.
Ask yourself: “What does this person need and how can I provide it?”
Sometimes, he just needs to vent his anger, receive an apology or get some acknowledgement that he is right.
In other instances, you will still have to solve the problem, but only after emotions have cooled.
The situationally difficult person is the most common, especially in customer service scenarios.
Strategically difficult
The strategically difficult person is not just having a bad day.
Rather, he believes that there are advantages to being difficult. He is not emotional. There is a method to his madness.
The proverbial “tough negotiator” is an example of this type.
He employs a variety of tactics to intimidate you or wear you down, knowing he will gain a more favourable outcome for himself.
When dealing with this type, you must play by his rules.
For every tactic he uses, you must use the appropriate counter-tactic.
Stand firm and do not be bullied.
This does not mean becoming difficult yourself — it means understanding his strategy and countering it, staying focused on the issues.
Another variation of the strategically difficult type is the person who goes strictly by the book. This type will not bend the rules or give you a break because a rule is a rule.
Here again, play by the rules — you must find a loophole or a rule that works to your advantage.
Intrinsically difficult
The intrinsically difficult person is difficult by nature, and he does not want to change.
He is not just acting difficult as a matter of strategy — he is truly difficult 24/7.
Of the three types, he is the toughest to handle. Fortunately, he is also the rarest.
The intrinsically difficult person is easy to recognise.
He is often loud, abrasive, argumentative, stubborn, intimidating and self-centred.
He is quick to blame others and never admits to making a mistake. He does not respond to reason or humour.
The intrinsically difficult person enjoys wielding power to overwhelm others. Power is the only language he understands.
To deal with him, you need to meet his power with your own power, or find a weakness to exploit.
You may not feel you have the power to deal with such a person. But remember that everyone has some power, though you may need to think creatively to identify your source of power.
For example, you may be able to appeal to a higher authority or find allies — there is power in numbers.
As a last resort, you may need to threaten legal action.
As an alternative, look for a weakness to exploit. Everyone has an Achilles’ heel. When you tactfully let your intrinsically difficult nemesis know you have found his, he will often become a lot more manageable.
- Source: Straits Times/Asia News Network
Article by David Goldwich, author of Why Did The Chicken Cross The Road? Lessons In Effective Communication
But occasionally, you meet those who are not. How should you handle them?
First, determine whether the person is truly difficult or merely annoying.
For the merely annoying, it is usually best to ignore them.
But truly difficult people are not only unpleasant, they are dangerous.
An angry customer can get you fired or force the company to spend time and money trying to correct a mishandled situation.
A tough negotiator can wear you down and drive a hard bargain. You cannot ignore them.
There are three types of difficult people you may encounter. Here are different ways to deal with each of them:
Situationally difficult
Most of the difficult people you meet fall into this category.
They may be emotional, irritable or frustrated by circumstances, and vent their anger on you. They are not bad people; they are just having a rough time.
Still, the situation can escalate quickly if you cannot identify that they are situationally difficult and defuse their emotions.
Keep your own emotions in check. Resist the temptation to respond in kind. Let the other person vent his feelings.
Listen, do not argue or interrupt. Empathise. Do not try to reason with him when he is irrational.
Ask yourself: “What does this person need and how can I provide it?”
Sometimes, he just needs to vent his anger, receive an apology or get some acknowledgement that he is right.
In other instances, you will still have to solve the problem, but only after emotions have cooled.
The situationally difficult person is the most common, especially in customer service scenarios.
Strategically difficult
The strategically difficult person is not just having a bad day.
Rather, he believes that there are advantages to being difficult. He is not emotional. There is a method to his madness.
The proverbial “tough negotiator” is an example of this type.
He employs a variety of tactics to intimidate you or wear you down, knowing he will gain a more favourable outcome for himself.
When dealing with this type, you must play by his rules.
For every tactic he uses, you must use the appropriate counter-tactic.
Stand firm and do not be bullied.
This does not mean becoming difficult yourself — it means understanding his strategy and countering it, staying focused on the issues.
Another variation of the strategically difficult type is the person who goes strictly by the book. This type will not bend the rules or give you a break because a rule is a rule.
Here again, play by the rules — you must find a loophole or a rule that works to your advantage.
Intrinsically difficult
The intrinsically difficult person is difficult by nature, and he does not want to change.
He is not just acting difficult as a matter of strategy — he is truly difficult 24/7.
Of the three types, he is the toughest to handle. Fortunately, he is also the rarest.
The intrinsically difficult person is easy to recognise.
He is often loud, abrasive, argumentative, stubborn, intimidating and self-centred.
He is quick to blame others and never admits to making a mistake. He does not respond to reason or humour.
The intrinsically difficult person enjoys wielding power to overwhelm others. Power is the only language he understands.
To deal with him, you need to meet his power with your own power, or find a weakness to exploit.
You may not feel you have the power to deal with such a person. But remember that everyone has some power, though you may need to think creatively to identify your source of power.
For example, you may be able to appeal to a higher authority or find allies — there is power in numbers.
As a last resort, you may need to threaten legal action.
As an alternative, look for a weakness to exploit. Everyone has an Achilles’ heel. When you tactfully let your intrinsically difficult nemesis know you have found his, he will often become a lot more manageable.
- Source: Straits Times/Asia News Network
Article by David Goldwich, author of Why Did The Chicken Cross The Road? Lessons In Effective Communication
Saturday, February 20, 2010
undisputed world champion of squash
Your 10 Questions for world squash champion
DATUK Nicol Ann David is the undisputed world champion of squash. Yet, she remains humble and focused in life.
Every time she adds another title to her long list, the 27-year-old has only one thing on her mind – to play the next game even better.
“My dad told me to give every game my best, and I really can’t do better than my best,” Nicol told The Star once.
For her remarkable achievements in the international arena, she became the youngest person ever to be conferred a Datukship in 2008. But she prefers people to just call her by her name.
“Just Nicol, please,” was what she told reporters after receiving the Darjah Setia Pangkuan Negeri from her home state of Penang two years ago.
Nicol is currently based in Amsterdam, the Netherlands.
Nevertheless, she says, “Malaysia is truly my home and I take it wherever I go.”
“It’s a part of me that will always stay strong and true because I had the best upbringing, surrounded by different races, beautiful nature, friendly people and the most amazing food. Growing up in a country like Malaysia is a luxury and I appreciate every bit of it,” she adds.
Being far away from home and the people she loves is the price tag for Nicol to be at the top.
It was her loss in the finals of the 2002 Asian Games in Busan that impelled her to seek the mentorship of former world No. 2 squash player, Liz Irving, in Amsterdam.
Nicol has been training under her since then.
“Liz knows exactly what it’s like to be at the top of the rankings,” says Nicol, who first won her international titles when she was only 16.
They include: the 1999 Women’s World Junior Championships in Antwerp, Belgium; British Junior Open champion for both the Under-17 and Under-19 categories; the SEA Games senior and team categories champion; and German Junior Open champion for Under-19 category.
Nicol entered the professional circuit in 2000 by joining the Women’s International Squash Players Association (Wispa). She then won her first pro title at the Savcor Finnish Open.
Subsequent years saw her earning even more major international titles. They include the Women’s CIMB Malaysian Open Squash Championship in 2005. She was the first local player to ever win the title throughout the prestigious event’s 31-year history.
Last year, Nicol captured the inaugural Cayman Islands Open title, and conquered other players at the Texas Open and Seoul City Open.
She also retained her World Games women’s singles title and picked up her fifth consecutive Malaysian Open title, thus, becoming the first player to win five Malaysian Open titles in a row since the tournament’s inception in 1975.
Other titles she won last year include Singapore Masters championship, Women’s International Squash Players Association and the World Open Championship.
Her immediate goal for this year is to do well in the upcoming Commonwealth Games in Delhi, India, in October.
Having achieved fame and fortune at such a young age, how have you managed to keep it from getting to your head? – “Famous Amos”, KL
Everything good that has happened in my life is a bonus. I understand that I’m a squash player doing what I do best and I love this game. I also have a very supportive family as well as good people around me to keep me in my place.
You are a straight-A student; you are also a world champion. Share with us your “secret” recipe for success. – Mary G, Penang
My family, friends and teachers made the effort to give me the right guidance through school, often spending extra time to help me with my studies. When I was in school, I made time for squash training during competitions and used the limited free time I had to study. But when exams came along, I would give full attention to my studies.
People say squash is a loner’s game. Do you agree and why? What do you like most about the sport? – Mohd Ali, Malacca
Most individual sport may seem like a loner’s game but once you’re dedicated to something you do, then you’re just enjoying the moment. Squash is a game of physical chess, a challenging sport all round and at the same time you have to be three steps ahead of your opponent. That’s why I love this game because you can never let your guard down.
When it comes to managing your personal finance, what are your principles? How do you invest your money? – Kash Lee, PJ
I put my emphasis on looking after my squash career first with the earnings I currently have, with the support of the National Sports Council and the backing of my fellow partners. I hope to invest by giving back to the sport and setting up my own academy in Malaysia in the near future.
Who is your favourite sportsperson and why? Above all, who are the people who really influence you? – Sporty Syeikh, Taiping
I try to emulate the best qualities of many different sports personalities. Most of my influences come from my family who always believe that I can do anything I set my mind to do.
What keeps you motivated in life? – Yusop Merican, KL
My motivation is to live life to the fullest and to take the opportunities as they come. Playing this sport has given me the life that any child or teenager would dream of having. I’m enjoying every bit of it.
What’s your typical weekend like? – David Beh, Penang
I would have a training session on Saturday and then relax and recover for the rest of the weekend. On Sundays, I may stay at home or go window-shopping. Sometimes, I take a stroll in the park.
How can a sportsperson know when is the right time to retire from the game? – Gurcharan Singh, Ipoh
From what was shared with me by other sportspeople, most of them actually have to figure out for themselves what they really want to do with their lives after their sporting career. Some people know exactly when is the right time while others who have devoted their entire life to the sport find it difficult to just stop completely. I hope to make the right decision when the time is right.
You have to sacrifice a lot to get to the top. What makes all that worthwhile? – Gary Lim, Penang
It doesn’t feel like a sacrifice when you have support by your side all the time. It is an indescribable feeling to reach your ultimate state of performance. No one can ever take that moment away from you. That’s what I strive to achieve every time I step into the court.
What are your resolutions for 2010? – Yan Sung, Johor
My resolutions are to keep learning more from the people I meet and to prepare myself for the challenges that are in store for me.
DATUK Nicol Ann David is the undisputed world champion of squash. Yet, she remains humble and focused in life.
Every time she adds another title to her long list, the 27-year-old has only one thing on her mind – to play the next game even better.
“My dad told me to give every game my best, and I really can’t do better than my best,” Nicol told The Star once.
For her remarkable achievements in the international arena, she became the youngest person ever to be conferred a Datukship in 2008. But she prefers people to just call her by her name.
“Just Nicol, please,” was what she told reporters after receiving the Darjah Setia Pangkuan Negeri from her home state of Penang two years ago.
Nicol is currently based in Amsterdam, the Netherlands.
Nevertheless, she says, “Malaysia is truly my home and I take it wherever I go.”
“It’s a part of me that will always stay strong and true because I had the best upbringing, surrounded by different races, beautiful nature, friendly people and the most amazing food. Growing up in a country like Malaysia is a luxury and I appreciate every bit of it,” she adds.
Being far away from home and the people she loves is the price tag for Nicol to be at the top.
It was her loss in the finals of the 2002 Asian Games in Busan that impelled her to seek the mentorship of former world No. 2 squash player, Liz Irving, in Amsterdam.
Nicol has been training under her since then.
“Liz knows exactly what it’s like to be at the top of the rankings,” says Nicol, who first won her international titles when she was only 16.
They include: the 1999 Women’s World Junior Championships in Antwerp, Belgium; British Junior Open champion for both the Under-17 and Under-19 categories; the SEA Games senior and team categories champion; and German Junior Open champion for Under-19 category.
Nicol entered the professional circuit in 2000 by joining the Women’s International Squash Players Association (Wispa). She then won her first pro title at the Savcor Finnish Open.
Subsequent years saw her earning even more major international titles. They include the Women’s CIMB Malaysian Open Squash Championship in 2005. She was the first local player to ever win the title throughout the prestigious event’s 31-year history.
Last year, Nicol captured the inaugural Cayman Islands Open title, and conquered other players at the Texas Open and Seoul City Open.
She also retained her World Games women’s singles title and picked up her fifth consecutive Malaysian Open title, thus, becoming the first player to win five Malaysian Open titles in a row since the tournament’s inception in 1975.
Other titles she won last year include Singapore Masters championship, Women’s International Squash Players Association and the World Open Championship.
Her immediate goal for this year is to do well in the upcoming Commonwealth Games in Delhi, India, in October.
Having achieved fame and fortune at such a young age, how have you managed to keep it from getting to your head? – “Famous Amos”, KL
Everything good that has happened in my life is a bonus. I understand that I’m a squash player doing what I do best and I love this game. I also have a very supportive family as well as good people around me to keep me in my place.
You are a straight-A student; you are also a world champion. Share with us your “secret” recipe for success. – Mary G, Penang
My family, friends and teachers made the effort to give me the right guidance through school, often spending extra time to help me with my studies. When I was in school, I made time for squash training during competitions and used the limited free time I had to study. But when exams came along, I would give full attention to my studies.
People say squash is a loner’s game. Do you agree and why? What do you like most about the sport? – Mohd Ali, Malacca
Most individual sport may seem like a loner’s game but once you’re dedicated to something you do, then you’re just enjoying the moment. Squash is a game of physical chess, a challenging sport all round and at the same time you have to be three steps ahead of your opponent. That’s why I love this game because you can never let your guard down.
When it comes to managing your personal finance, what are your principles? How do you invest your money? – Kash Lee, PJ
I put my emphasis on looking after my squash career first with the earnings I currently have, with the support of the National Sports Council and the backing of my fellow partners. I hope to invest by giving back to the sport and setting up my own academy in Malaysia in the near future.
Who is your favourite sportsperson and why? Above all, who are the people who really influence you? – Sporty Syeikh, Taiping
I try to emulate the best qualities of many different sports personalities. Most of my influences come from my family who always believe that I can do anything I set my mind to do.
What keeps you motivated in life? – Yusop Merican, KL
My motivation is to live life to the fullest and to take the opportunities as they come. Playing this sport has given me the life that any child or teenager would dream of having. I’m enjoying every bit of it.
What’s your typical weekend like? – David Beh, Penang
I would have a training session on Saturday and then relax and recover for the rest of the weekend. On Sundays, I may stay at home or go window-shopping. Sometimes, I take a stroll in the park.
How can a sportsperson know when is the right time to retire from the game? – Gurcharan Singh, Ipoh
From what was shared with me by other sportspeople, most of them actually have to figure out for themselves what they really want to do with their lives after their sporting career. Some people know exactly when is the right time while others who have devoted their entire life to the sport find it difficult to just stop completely. I hope to make the right decision when the time is right.
You have to sacrifice a lot to get to the top. What makes all that worthwhile? – Gary Lim, Penang
It doesn’t feel like a sacrifice when you have support by your side all the time. It is an indescribable feeling to reach your ultimate state of performance. No one can ever take that moment away from you. That’s what I strive to achieve every time I step into the court.
What are your resolutions for 2010? – Yan Sung, Johor
My resolutions are to keep learning more from the people I meet and to prepare myself for the challenges that are in store for me.
Sunday, February 07, 2010
Get in the driver's seat-career planning
A FREQUENTLY asked question about career management is: “What is successful career planning?”
My response in a single sentence is: “Successful career planning is not an activity but a lifelong process.”
You need to review your career plans regularly. In today’s context, many people will change their jobs and careers several times in their lifetime. So the sooner you start planning the better
The process should be liberating and fulfilling, providing goals to achieve in your current career or plans for making the transition to a new career.
Career planning can be a rewarding and positive experience, especially if you have recently lost your job. It will help you to recover and re-invent yourself.
In tough times, you may want to make reviewing your career a quarterly activity.
Settle on a day or weekend and block out all distractions and appointments so that you truly focus on your career.
Spend time thinking about what you really want out of your career and life.
By doing this, you will feel more assured in your career choice and the direction you are taking.
You will be better prepared for the uncertainties and difficulties that lie ahead because career planning forces you to take stock of where you are in your career and to identify alternative ways of earning a living.
Thinking about where you want to go also helps you to identify how to get there, what you should be doing to grow your career and how you can boost your employment security.
Your needs and wants
Change is a fact of life. Your wants, needs and desires change at different stages of your life.
So take the time to reflect on the things in your life, not just in your job, that you feel most strongly about.
Think also about what motivates you and what your definition of success and happiness is.
Deciding on what you want at a particular stage in your life enables you to set the goals to get there.
Past accomplishments
Most people do not keep a very good record of work accomplishments and then struggle with creating a powerful resumé when it is time to search for a new job.
Writing down your past accomplishments and keeping a record of them is not only useful for building your resumé, it also enables you to talk confidently at interviews about the transferable skills and competencies you have.
Sometimes, reviewing your past accomplishments will reveal other forgotten successes, which may trigger ideas about work opportunities that you may have wanted to explore but never took the time to pursue.
Do not wait too long between career planning sessions.
Career planning can have multiple benefits — from goal setting and career change to a more successful life. It helps you to write better resumés and perform better at interviews.
Once you begin reviewing and planning your career regularly, you will find yourself better prepared for whatever lies ahead in your career and your life.
Article by Kamal Kant, a career management professional
My response in a single sentence is: “Successful career planning is not an activity but a lifelong process.”
You need to review your career plans regularly. In today’s context, many people will change their jobs and careers several times in their lifetime. So the sooner you start planning the better
The process should be liberating and fulfilling, providing goals to achieve in your current career or plans for making the transition to a new career.
Career planning can be a rewarding and positive experience, especially if you have recently lost your job. It will help you to recover and re-invent yourself.
In tough times, you may want to make reviewing your career a quarterly activity.
Settle on a day or weekend and block out all distractions and appointments so that you truly focus on your career.
Spend time thinking about what you really want out of your career and life.
By doing this, you will feel more assured in your career choice and the direction you are taking.
You will be better prepared for the uncertainties and difficulties that lie ahead because career planning forces you to take stock of where you are in your career and to identify alternative ways of earning a living.
Thinking about where you want to go also helps you to identify how to get there, what you should be doing to grow your career and how you can boost your employment security.
Your needs and wants
Change is a fact of life. Your wants, needs and desires change at different stages of your life.
So take the time to reflect on the things in your life, not just in your job, that you feel most strongly about.
Think also about what motivates you and what your definition of success and happiness is.
Deciding on what you want at a particular stage in your life enables you to set the goals to get there.
Past accomplishments
Most people do not keep a very good record of work accomplishments and then struggle with creating a powerful resumé when it is time to search for a new job.
Writing down your past accomplishments and keeping a record of them is not only useful for building your resumé, it also enables you to talk confidently at interviews about the transferable skills and competencies you have.
Sometimes, reviewing your past accomplishments will reveal other forgotten successes, which may trigger ideas about work opportunities that you may have wanted to explore but never took the time to pursue.
Do not wait too long between career planning sessions.
Career planning can have multiple benefits — from goal setting and career change to a more successful life. It helps you to write better resumés and perform better at interviews.
Once you begin reviewing and planning your career regularly, you will find yourself better prepared for whatever lies ahead in your career and your life.
Article by Kamal Kant, a career management professional
Be a professional butterfly
When corporate leaders decide to re-engineer the corporation, they do not just set out to improve the present system. They set out to create an entirely new system.
When you set out to re-engineer your life, you are not just improving your present circumstances. You are creating a whole new set of circumstances, in keeping with your vision of what life should be.
The Harvard Business Review compares it with the metamorphosis of a caterpillar into a butterfly.
“A butterfly is not more caterpillar or a better or improved caterpillar; a butterfly is a different creature,” note authors Tracy Goss, Richard Pascale and Anthony Athos.
A new way of life
Becoming the butterfly you want to be means putting the old circumstances in the past, and concentrating all your resources on creating the new ones.
This can be risky and scary. You are leaving the comfort and security of the old cocoon and accepting the challenges and uncertainties of a free environment. It is natural to want to leave the path open for a return to the old ways if the new ways don’t work out.
But if you leave the path open, you are quite likely to retrace it. At the first sign of adversity, you will give up the adventure and return to your cocoon — the life you were trying to put behind.
A butterfly, of course, cannot return to its cocoon. The moment it makes its way to the outside and flutters its wings, it is committed to a new type of existence.
Its life as a butterfly is not just a matter of what it does. It is also a matter of what it is.
You can shut off the path to retreat by transforming yourself into something you never were before.
The process of education can be transforming. The American poet Oliver Wendell Holmes, Sr. wrote that when a mind stretches to embrace a new idea, it “never shrinks back to its original dimensions”.
There is a qualitative difference between an educated person and an uneducated person, just as there is a qualitative difference between a butterfly and a caterpillar.
Worker vs professional
The worker mentality sees a job as a necessary evil that has to be endured until quitting time sets you free to pursue your real life.
Professionals see their careers as rewarding components of their real lives. They learn to integrate their careers and their personal lives so that one meshes with and supports the other.
Workers wait for someone to tell them what to do and how to do it, and they let others worry about whether the way they are told to do it is the right way. They may concentrate on performing their assigned tasks well, but will not worry about what happens outside their own areas.
Professionals take responsibility for their own success and for the success of the organisations to which they belong.
They see themselves as partners in prosperity with the organisation, and see the organisation’s ups and downs as their own.
They are constantly looking for things that they personally can do to contribute to organisational success.
Workers accept a ceiling on success in return for a steady income. They are not boat-rockers, but believe in doing things the way they have always been done — which they perceive as the safe, cautious way.
Professionals are willing to take intelligent risks, accepting the possibility of failure as a fair price for the opportunity to grow.
Workers concentrate on the means. They do their jobs without worrying about how their jobs contribute to the total picture.
Professionals concentrate on the ends. They see their jobs in terms of how they contribute to the organisation’s success. They are usually perceived as good because they go the extra mile to be good.
Professionals keep up with the latest developments in their field, and share their knowledge with others. They communicate confidence, dressing and grooming themselves for success and are always conscious of the importance of image.
To achieve this type of professionalism, you must set a high standard for yourself and never allow yourself to fall below it.
Article by Nido Qubein, an international speaker and consultant
When you set out to re-engineer your life, you are not just improving your present circumstances. You are creating a whole new set of circumstances, in keeping with your vision of what life should be.
The Harvard Business Review compares it with the metamorphosis of a caterpillar into a butterfly.
“A butterfly is not more caterpillar or a better or improved caterpillar; a butterfly is a different creature,” note authors Tracy Goss, Richard Pascale and Anthony Athos.
A new way of life
Becoming the butterfly you want to be means putting the old circumstances in the past, and concentrating all your resources on creating the new ones.
This can be risky and scary. You are leaving the comfort and security of the old cocoon and accepting the challenges and uncertainties of a free environment. It is natural to want to leave the path open for a return to the old ways if the new ways don’t work out.
But if you leave the path open, you are quite likely to retrace it. At the first sign of adversity, you will give up the adventure and return to your cocoon — the life you were trying to put behind.
A butterfly, of course, cannot return to its cocoon. The moment it makes its way to the outside and flutters its wings, it is committed to a new type of existence.
Its life as a butterfly is not just a matter of what it does. It is also a matter of what it is.
You can shut off the path to retreat by transforming yourself into something you never were before.
The process of education can be transforming. The American poet Oliver Wendell Holmes, Sr. wrote that when a mind stretches to embrace a new idea, it “never shrinks back to its original dimensions”.
There is a qualitative difference between an educated person and an uneducated person, just as there is a qualitative difference between a butterfly and a caterpillar.
Worker vs professional
The worker mentality sees a job as a necessary evil that has to be endured until quitting time sets you free to pursue your real life.
Professionals see their careers as rewarding components of their real lives. They learn to integrate their careers and their personal lives so that one meshes with and supports the other.
Workers wait for someone to tell them what to do and how to do it, and they let others worry about whether the way they are told to do it is the right way. They may concentrate on performing their assigned tasks well, but will not worry about what happens outside their own areas.
Professionals take responsibility for their own success and for the success of the organisations to which they belong.
They see themselves as partners in prosperity with the organisation, and see the organisation’s ups and downs as their own.
They are constantly looking for things that they personally can do to contribute to organisational success.
Workers accept a ceiling on success in return for a steady income. They are not boat-rockers, but believe in doing things the way they have always been done — which they perceive as the safe, cautious way.
Professionals are willing to take intelligent risks, accepting the possibility of failure as a fair price for the opportunity to grow.
Workers concentrate on the means. They do their jobs without worrying about how their jobs contribute to the total picture.
Professionals concentrate on the ends. They see their jobs in terms of how they contribute to the organisation’s success. They are usually perceived as good because they go the extra mile to be good.
Professionals keep up with the latest developments in their field, and share their knowledge with others. They communicate confidence, dressing and grooming themselves for success and are always conscious of the importance of image.
To achieve this type of professionalism, you must set a high standard for yourself and never allow yourself to fall below it.
Article by Nido Qubein, an international speaker and consultant
Be a business idol
Most of us are familiar with American Idol — the star-spangled contest that plucks vocalists from virtual obscurity and helps mould them into a polished package that audiences and record companies simply cannot get enough of.
What most employees do not realise is that many executives who hire and fire are also basing their decisions on the individual’s total package — presence, positivity, poise, perseverance and your professional style.
Possessing the right qualifications and talent are important factors, but it’s the way individuals present themselves that help them win instant appeal in the eyes of an employer.
In difficult times, organisations are looking for a certain star quality, or “X factor” if you like. Time and time again, research shows that even in economic downturns, people who present themselves well are more certain to get noticed and will win the highly sought-after jobs.
So how would you rate in a Business Idol competition? Let the five Ps of packaging be the guiding light to your professional success.
Presence
It’s often considered a rare quality, yet everyone has presence and the potential to develop and cultivate it.
People with outstanding presence show that they are committed to and enjoying the moment. They are energised from the inside and are intent on letting people know that they are approachable and “open for business”. It is that unique factor that makes others turn their heads when these special people enter the room.
Professional style
Developing your own special branding blueprint is certainly not going to happen overnight. A great professional style (in the way you work and the way you appear) can take years, even a lifetime, to nurture.
A good place to start is by understanding your strengths and building on the good things you already possess. Start by asking yourself how you see yourself and how you would like to be perceived in your corporate environment.
Are you the rare type who constantly projects a “can do” attitude? Does everyone know you as the person who fixes almost anything? Or do you have a reputation for having a sloppy, almost laid-back work ethic? Now is the time to start working hard on improving your professional style.
Poise
Few professionals realise how powerful non-verbal communication can be. Poise is more than just holding your head up high. It involves thinking about your actions and words before being swept away in the heat of the moment.
Showing professional poise means taking time to think through your next move and using non-threatening, positive body language. This shows that you are in control, and it is particularly useful when your authority is being questioned.
Positivity
Being positive about your work and those around you can be tough to maintain day in and day out. The trick is to know that being positive is contagious. By behaving in an upbeat and confident way, you make others feel confident about you.
Make a point of eliminating negative and antagonistic language from your vocabulary. Not every office is a bed of roses, but you can all make the best of your time at work by being more positive.
Perseverance
Setbacks in your career are inevitable stepping-stones on the pathway to success. Confident people get knocked down but have enough fighting spirit to pick themselves up and battle it out another day.
People who constantly persevere often realise that they have little control over circumstances. These people do not wait around to feel better — they take action to make things better.
There are a multitude of ways you can improve your professional packaging and become an outstanding “business idol”.
This doesn’t mean that you can afford to skimp on the skills and talent required to do a great job, but it does remind you to look at the bigger picture when you want to leave a lasting and favourable impression.
Learning how to present the very best of yourself is essential if you are to get a job, keep a job or succeed in a job. Much like American Idol, the workplace is full of judges who are ready to criticise, pounce and spoil your big moment in the spotlight.
By designing a sparkling professional package around these five Ps, you can rest assured that you are giving yourself the best possible opportunity for a perfect career score.
Article by Tina Altieri, TV anchor, professional MC and public speaking trainer.
What most employees do not realise is that many executives who hire and fire are also basing their decisions on the individual’s total package — presence, positivity, poise, perseverance and your professional style.
Possessing the right qualifications and talent are important factors, but it’s the way individuals present themselves that help them win instant appeal in the eyes of an employer.
In difficult times, organisations are looking for a certain star quality, or “X factor” if you like. Time and time again, research shows that even in economic downturns, people who present themselves well are more certain to get noticed and will win the highly sought-after jobs.
So how would you rate in a Business Idol competition? Let the five Ps of packaging be the guiding light to your professional success.
Presence
It’s often considered a rare quality, yet everyone has presence and the potential to develop and cultivate it.
People with outstanding presence show that they are committed to and enjoying the moment. They are energised from the inside and are intent on letting people know that they are approachable and “open for business”. It is that unique factor that makes others turn their heads when these special people enter the room.
Professional style
Developing your own special branding blueprint is certainly not going to happen overnight. A great professional style (in the way you work and the way you appear) can take years, even a lifetime, to nurture.
A good place to start is by understanding your strengths and building on the good things you already possess. Start by asking yourself how you see yourself and how you would like to be perceived in your corporate environment.
Are you the rare type who constantly projects a “can do” attitude? Does everyone know you as the person who fixes almost anything? Or do you have a reputation for having a sloppy, almost laid-back work ethic? Now is the time to start working hard on improving your professional style.
Poise
Few professionals realise how powerful non-verbal communication can be. Poise is more than just holding your head up high. It involves thinking about your actions and words before being swept away in the heat of the moment.
Showing professional poise means taking time to think through your next move and using non-threatening, positive body language. This shows that you are in control, and it is particularly useful when your authority is being questioned.
Positivity
Being positive about your work and those around you can be tough to maintain day in and day out. The trick is to know that being positive is contagious. By behaving in an upbeat and confident way, you make others feel confident about you.
Make a point of eliminating negative and antagonistic language from your vocabulary. Not every office is a bed of roses, but you can all make the best of your time at work by being more positive.
Perseverance
Setbacks in your career are inevitable stepping-stones on the pathway to success. Confident people get knocked down but have enough fighting spirit to pick themselves up and battle it out another day.
People who constantly persevere often realise that they have little control over circumstances. These people do not wait around to feel better — they take action to make things better.
There are a multitude of ways you can improve your professional packaging and become an outstanding “business idol”.
This doesn’t mean that you can afford to skimp on the skills and talent required to do a great job, but it does remind you to look at the bigger picture when you want to leave a lasting and favourable impression.
Learning how to present the very best of yourself is essential if you are to get a job, keep a job or succeed in a job. Much like American Idol, the workplace is full of judges who are ready to criticise, pounce and spoil your big moment in the spotlight.
By designing a sparkling professional package around these five Ps, you can rest assured that you are giving yourself the best possible opportunity for a perfect career score.
Article by Tina Altieri, TV anchor, professional MC and public speaking trainer.
Attract and retain talent
ECONOMIC, technological and social changes across the world are placing challenging new demands on organisations. Competitive talent acquisition and retention pressures have never been greater. The human resource recruitment function has come under increasing pressure with a focus on its effectiveness and return on investments.
With the labour market flooded with job seekers, one may think that there is an abundance of talent available in the market.
But there is an acute shortage of talent and an oversupply of unskilled workers within the same markets. There is also a severe shortage of skills related to technical, engineering and scientific areas and employers are still willing to pay top dollar for qualified talent.
Attracting talent
Organisations recognise that their talent gives them the competitive edge and they use various ways to attract the right employees. Especially in today’s market, good performers are reluctant to move and need to be swayed with more than an attractive monetary package. They seek companies with values and a mission that are aligned to their beliefs.
Organisations that are astute are responding to this by getting their senior leaders to share their vision and the values of the company with potential employees. Talented people want to be part of an organisation they can believe in, and one that excites them.
Here are some ways to attract talent into your organisation:
Treat talented individuals like customers.
Understand their motivation, and push and pull factors.
Have a systematic planned strategy to manage the recruitment process.
Ensure that your reward and recognition programme is attractive and is performance-driven.
List your organisation’s strengths and how its culture supports the growth of the company and its employees.
Showcase your leadership team and their congruence with the company vision.
Employees these days are also concerned about a company’s stability and reputation. At a time when even large and established organisations are facing a crisis, this is understandable.
Companies recruiting these days have to work harder to convince employees of their long-term business view, while employees are interested to know more about severance packages and support given, if there is a need to part ways.
Talent retention
Talented individuals are on the radar of your competitors and other recruiters. Retaining talent is no longer about keeping the good performers within your company as long as possible.
It is more about how you can get optimum mileage from your relationship with the individuals, which may change over time from that of employee to associate; consultant to business partner; and in some cases, even competitor.
Smart business owners know how to keep important relationships alive and draw the best out of them. There are many cases where an individual moves to a rival organisation and then rejoins the company. Keep employees’ options open and fluid in order to tap into a more diverse talent pool.
Good recruiters know the value of this, especially in today’s market where employers need to extend their network globally. One way to stay in touch with talent who have left your company, is through social networking sites like LinkedIn and Facebook.
A chief executive of a fast growing company recently said that he treats all his employees as if they are managers, partners and shareholders. If you lose great people, you lose success. Facilitating and growing people are valued traits of successful business leaders.
The bottom line is the organisation must foster an atmosphere where talented people need not be induced to stay but make a choice to remain connected to the company in one form or another.
Guidelines for retaining talented individuals
Stay in touch.
Respect individuality.
Build a conduit within your company that fast-tracks talented individuals and gives them access to your leadership team.
Give talented individuals a platform to discuss their views and provide challenges to showcase their capability. Keep them engaged.
Recognise achievement milestones besides remuneration. Talented people also do things for glory and appreciation.
Keep track of your talents’ value,know their market worth and always keep track of who else within your playing field may be interested in pursuing them. Be aware of your own team’s push and pull factors.
With the labour market flooded with job seekers, one may think that there is an abundance of talent available in the market.
But there is an acute shortage of talent and an oversupply of unskilled workers within the same markets. There is also a severe shortage of skills related to technical, engineering and scientific areas and employers are still willing to pay top dollar for qualified talent.
Attracting talent
Organisations recognise that their talent gives them the competitive edge and they use various ways to attract the right employees. Especially in today’s market, good performers are reluctant to move and need to be swayed with more than an attractive monetary package. They seek companies with values and a mission that are aligned to their beliefs.
Organisations that are astute are responding to this by getting their senior leaders to share their vision and the values of the company with potential employees. Talented people want to be part of an organisation they can believe in, and one that excites them.
Here are some ways to attract talent into your organisation:
Treat talented individuals like customers.
Understand their motivation, and push and pull factors.
Have a systematic planned strategy to manage the recruitment process.
Ensure that your reward and recognition programme is attractive and is performance-driven.
List your organisation’s strengths and how its culture supports the growth of the company and its employees.
Showcase your leadership team and their congruence with the company vision.
Employees these days are also concerned about a company’s stability and reputation. At a time when even large and established organisations are facing a crisis, this is understandable.
Companies recruiting these days have to work harder to convince employees of their long-term business view, while employees are interested to know more about severance packages and support given, if there is a need to part ways.
Talent retention
Talented individuals are on the radar of your competitors and other recruiters. Retaining talent is no longer about keeping the good performers within your company as long as possible.
It is more about how you can get optimum mileage from your relationship with the individuals, which may change over time from that of employee to associate; consultant to business partner; and in some cases, even competitor.
Smart business owners know how to keep important relationships alive and draw the best out of them. There are many cases where an individual moves to a rival organisation and then rejoins the company. Keep employees’ options open and fluid in order to tap into a more diverse talent pool.
Good recruiters know the value of this, especially in today’s market where employers need to extend their network globally. One way to stay in touch with talent who have left your company, is through social networking sites like LinkedIn and Facebook.
A chief executive of a fast growing company recently said that he treats all his employees as if they are managers, partners and shareholders. If you lose great people, you lose success. Facilitating and growing people are valued traits of successful business leaders.
The bottom line is the organisation must foster an atmosphere where talented people need not be induced to stay but make a choice to remain connected to the company in one form or another.
Guidelines for retaining talented individuals
Stay in touch.
Respect individuality.
Build a conduit within your company that fast-tracks talented individuals and gives them access to your leadership team.
Give talented individuals a platform to discuss their views and provide challenges to showcase their capability. Keep them engaged.
Recognise achievement milestones besides remuneration. Talented people also do things for glory and appreciation.
Keep track of your talents’ value,know their market worth and always keep track of who else within your playing field may be interested in pursuing them. Be aware of your own team’s push and pull factors.
Connect to the future
IN THIS article, we look at the benefits of networking as a productive tool in pursuing career development opportunities.
Get results
Last week, I attended a business event. You know the sort of thing — you arrive a little late, take time to eat, chat to a few people, and then leave well before the end. It is what we call “networking”, right?
That evening, as I entered the room, I noticed a man —we’ll call him John— with a colourful bunch of folders under his arm. Being bright yellow, they caught my eye immediately, though it was his behaviour that really drew my interest.
While most people were standing around eating and talking, John quickly circulated. He would go up to a new group, chat for a moment or two, hand over folders, then move on.
My curiosity got the better of me. I approached one group to enquire of the content of those yellow folders. Each one contained his resumé.
I went over to him to chat, and discovered that his company had recently restructured, and he had lost his job. Thankfully for John, his firm was considerate enough to provide access to outplacement services, and he was utilising their resources to the maximum.
John had a really positive outlook, and had already built a solid resumé by reflecting on his past career. He was putting himself out, demonstrating great courage by breaking the ice with many new contacts at the business event. These were all fantastic things to do.
However, his answer to my question, “Why are you doing this?”, was insightful. He replied: “I am networking because I have just lost my job.”
Taking control of one’s life through action is an intensely positive decision, and a great choice for John. Yet, though his desperate search that evening might help him feel a little better, what were the chances it could help him achieve his objective — that of securing a new job?
“Less than you might imagine” is probably the most honest answer. John deserves full credit for trying. However, he thought he was networking when in reality, he was only job hunting. So what’s the difference?
In my experience, job hunting is something that many of us do in despair. It forces us to spend our time today, to redress issues that occurred yesterday. In contrast, networking is an investment decision we choose to make today, to realise some desired returns tomorrow.
So, what else could John do to be more effective?
New possibilities
When seeking a new career position, all channels have merit, but some channels are more equal than others. While a popular route for filling vacancies is through advertisements, research indicates that many job positions are secured through personal connections.
Emphasising this, in a 2006 Chartered Management Institute poll, well over 60 per cent of those polled rated networking as an important option when looking for career development opportunities.
When performed well, networking is an immensely productive channel, opening up many new possibilities. John was very wise to consider networking as one of his options. Who you know does count, but where in your network do the best opportunities arise?
Most of us imagine that the people we know well deliver the best opportunities. We believe that our closest friends and associates are the most likely to know about us — who we are, what we do and what we want. Moreover, we feel that those closest in our network are the ones who want us to succeed.
However, in Granovetter’s 1974 study “Getting a Job”, he counterintuitively found that of all personal connections in your network, the strongest ones were often the least fruitful. In contrast, your occasional and rare contacts were more likely to realise the most value!
Close friends share the same world as we do, occupying a similar space, with similar opportunities to those that we already can envisage. In contrast, new possibilities abound in the wider domain of occasional and rare connections.
Granovetter concluded that the “weak ties” in your network are often the most productive, as they occupy a brave new world that differs radically from your own
However, this distant work of new possibilities often remains dormant, as people maintain a limited focus, restricting their network investments to activities involving only their close circle of friends.
Networking therefore can work powerfully in helping to locate new career opportunities. To be effective and make networking work for you, you need to think about how big your network is, who exactly is in it, and how you go about doing it.
Article by Patrick O’Brien, managing director of The Amanuenses Network.
Get results
Last week, I attended a business event. You know the sort of thing — you arrive a little late, take time to eat, chat to a few people, and then leave well before the end. It is what we call “networking”, right?
That evening, as I entered the room, I noticed a man —we’ll call him John— with a colourful bunch of folders under his arm. Being bright yellow, they caught my eye immediately, though it was his behaviour that really drew my interest.
While most people were standing around eating and talking, John quickly circulated. He would go up to a new group, chat for a moment or two, hand over folders, then move on.
My curiosity got the better of me. I approached one group to enquire of the content of those yellow folders. Each one contained his resumé.
I went over to him to chat, and discovered that his company had recently restructured, and he had lost his job. Thankfully for John, his firm was considerate enough to provide access to outplacement services, and he was utilising their resources to the maximum.
John had a really positive outlook, and had already built a solid resumé by reflecting on his past career. He was putting himself out, demonstrating great courage by breaking the ice with many new contacts at the business event. These were all fantastic things to do.
However, his answer to my question, “Why are you doing this?”, was insightful. He replied: “I am networking because I have just lost my job.”
Taking control of one’s life through action is an intensely positive decision, and a great choice for John. Yet, though his desperate search that evening might help him feel a little better, what were the chances it could help him achieve his objective — that of securing a new job?
“Less than you might imagine” is probably the most honest answer. John deserves full credit for trying. However, he thought he was networking when in reality, he was only job hunting. So what’s the difference?
In my experience, job hunting is something that many of us do in despair. It forces us to spend our time today, to redress issues that occurred yesterday. In contrast, networking is an investment decision we choose to make today, to realise some desired returns tomorrow.
So, what else could John do to be more effective?
New possibilities
When seeking a new career position, all channels have merit, but some channels are more equal than others. While a popular route for filling vacancies is through advertisements, research indicates that many job positions are secured through personal connections.
Emphasising this, in a 2006 Chartered Management Institute poll, well over 60 per cent of those polled rated networking as an important option when looking for career development opportunities.
When performed well, networking is an immensely productive channel, opening up many new possibilities. John was very wise to consider networking as one of his options. Who you know does count, but where in your network do the best opportunities arise?
Most of us imagine that the people we know well deliver the best opportunities. We believe that our closest friends and associates are the most likely to know about us — who we are, what we do and what we want. Moreover, we feel that those closest in our network are the ones who want us to succeed.
However, in Granovetter’s 1974 study “Getting a Job”, he counterintuitively found that of all personal connections in your network, the strongest ones were often the least fruitful. In contrast, your occasional and rare contacts were more likely to realise the most value!
Close friends share the same world as we do, occupying a similar space, with similar opportunities to those that we already can envisage. In contrast, new possibilities abound in the wider domain of occasional and rare connections.
Granovetter concluded that the “weak ties” in your network are often the most productive, as they occupy a brave new world that differs radically from your own
However, this distant work of new possibilities often remains dormant, as people maintain a limited focus, restricting their network investments to activities involving only their close circle of friends.
Networking therefore can work powerfully in helping to locate new career opportunities. To be effective and make networking work for you, you need to think about how big your network is, who exactly is in it, and how you go about doing it.
Article by Patrick O’Brien, managing director of The Amanuenses Network.
Add style to substance
When you are talking to someone face-to-face, you have lots of visual cues to help you — your tone of voice, gestures, movement and eye contact.
It may not be fair, but in the everyday world you are judged and influenced by all these criteria and more — even your occupation, height, dress and the way you look.
Like it or not, it is through the way you speak and look that you earn trust and confidence.
So, with none of these visual cues present in your written communication, how do you earn trust and confidence when you write letters, reports or e-mails?
In written communication, especially e-mail, you have to find other ways to evaluate the person who is “speaking” (writing). You do that by looking at “style”.
Improve your “style”
Style in written communication does not mean wearing a designer suit to do all your most important writing.
Style means attention to proper spelling and punctuation, proper sentence construction instead of non-sentences, and spelling out words in full, instead of abbreviations suitable only for SMS.
Style means being creative in what you write and how you write. It also means making your communication look visually attractive by leaving a line space between paragraphs, adding numbered points or bullets and using headings of a consistent size. Style also means considering the appropriate tone and structuring your message logically.
I recently did a follow-up workshop for a client who had run my business writing workshop two months earlier. I asked the participants what had changed since we met. They told me proudly:
● We get straight to the point, using everyday language instead of beating about the bush with old-fashioned, useless phrases.
● Our messages are structured more logically so the reader can clearly see the action needed.
● We try to avoid the passive phrases we used to use like “Please be advised”, “Please be reminded” or “Please find attached”.
● We seem more approachable because our language is less formal and more friendly.
Reap the benefits
These participants told me that paying attention to how they write has saved their time and increased efficiency. They felt that being more organised in their writing has helped to enhance understanding, avoid miscommunication, and increase their professional image.
In particular, they felt relationships had improved, and there was much better rapport with both internal and external customers.
How great can that be? I felt like shouting out “whoo hoo”!
The consequences
As a result of changing the way they write, what was the upshot? Here are some of the points they mentioned:
● The replies they received were more effective and positive.
● Requests were confirmed and issues resolved more promptly.
● Productivity and efficiency were enhanced, with both time and cost savings.
● They felt less frustration and more satisfaction.
● External customers had complimented them on the change in their writing, commenting that it was more friendly.
● There was less “ding-dong”, that is, going back and forth to clarify points.
The final point about the “dingdong” made me laugh. It is something I hear regularly. How often have you received an e-mail that has been written carelessly, and you have to reply to ask questions, clarifying things? The answer you receive may clarify some issues, but then it raises other queries. Eventually you get the job done, but look at all the wasted time — all the “ding-dong”
We all grumble about e-mail overload, but how much of it is self-inflicted?
Are we making rods for our own backs because of carelessness and sloppiness in the first place?
Surely, time spent making sure your message is right in the first place will be time saved cleaning up the mess later.
Effective, “stylish” writing gives a professional impression of you and your organisation. Effective writing helps to get things done, and it gets the right results.
Writing effectively is perhaps the most demanding work you do. If you learn to pay attention to all the various aspects of style in your writing, you will increase the value of what you write, earn the respect of your readers, achieve better results and have a distinct advantage in today’s e-world.
Article by Shirley Taylor, a popular trainer and author of books on communication and business writing skills.
It may not be fair, but in the everyday world you are judged and influenced by all these criteria and more — even your occupation, height, dress and the way you look.
Like it or not, it is through the way you speak and look that you earn trust and confidence.
So, with none of these visual cues present in your written communication, how do you earn trust and confidence when you write letters, reports or e-mails?
In written communication, especially e-mail, you have to find other ways to evaluate the person who is “speaking” (writing). You do that by looking at “style”.
Improve your “style”
Style in written communication does not mean wearing a designer suit to do all your most important writing.
Style means attention to proper spelling and punctuation, proper sentence construction instead of non-sentences, and spelling out words in full, instead of abbreviations suitable only for SMS.
Style means being creative in what you write and how you write. It also means making your communication look visually attractive by leaving a line space between paragraphs, adding numbered points or bullets and using headings of a consistent size. Style also means considering the appropriate tone and structuring your message logically.
I recently did a follow-up workshop for a client who had run my business writing workshop two months earlier. I asked the participants what had changed since we met. They told me proudly:
● We get straight to the point, using everyday language instead of beating about the bush with old-fashioned, useless phrases.
● Our messages are structured more logically so the reader can clearly see the action needed.
● We try to avoid the passive phrases we used to use like “Please be advised”, “Please be reminded” or “Please find attached”.
● We seem more approachable because our language is less formal and more friendly.
Reap the benefits
These participants told me that paying attention to how they write has saved their time and increased efficiency. They felt that being more organised in their writing has helped to enhance understanding, avoid miscommunication, and increase their professional image.
In particular, they felt relationships had improved, and there was much better rapport with both internal and external customers.
How great can that be? I felt like shouting out “whoo hoo”!
The consequences
As a result of changing the way they write, what was the upshot? Here are some of the points they mentioned:
● The replies they received were more effective and positive.
● Requests were confirmed and issues resolved more promptly.
● Productivity and efficiency were enhanced, with both time and cost savings.
● They felt less frustration and more satisfaction.
● External customers had complimented them on the change in their writing, commenting that it was more friendly.
● There was less “ding-dong”, that is, going back and forth to clarify points.
The final point about the “dingdong” made me laugh. It is something I hear regularly. How often have you received an e-mail that has been written carelessly, and you have to reply to ask questions, clarifying things? The answer you receive may clarify some issues, but then it raises other queries. Eventually you get the job done, but look at all the wasted time — all the “ding-dong”
We all grumble about e-mail overload, but how much of it is self-inflicted?
Are we making rods for our own backs because of carelessness and sloppiness in the first place?
Surely, time spent making sure your message is right in the first place will be time saved cleaning up the mess later.
Effective, “stylish” writing gives a professional impression of you and your organisation. Effective writing helps to get things done, and it gets the right results.
Writing effectively is perhaps the most demanding work you do. If you learn to pay attention to all the various aspects of style in your writing, you will increase the value of what you write, earn the respect of your readers, achieve better results and have a distinct advantage in today’s e-world.
Article by Shirley Taylor, a popular trainer and author of books on communication and business writing skills.
A way with words
What does your language say about you? Do you present yourself well by using proper grammar and pronunciation? Or could you be sabotaging yourself without even realising it?
Make this the year you improve the way you speak. Fine-tune the little things that make a big difference with these 10 language tips.
1 Speak positively
Your language influences your thoughts just as much as your thoughts influence your language. When you set your resolutions for the year did you list, “Stop smoking” or “Breathe freely”? Make sure that you are sending yourself positive images with the language you use.
2 Practise tongue twisters
If you are concerned about the way you speak or the way you pronounce certain sounds, tongue twisters are a fun and easy way to begin making progress in the right direction.
A simple web search will give you lots of ideas. Practise saying the tongue twisters in front of the mirror so you can see how your mouth moves to make the different sounds.
3 Set language goals
Whether you want to speak more clearly, correctly or confidently, set goals for yourself. For example, if you want to improve your vocabulary, set a goal to learn 10 new words per week (or whatever number you think is fair).
4 Read
The best way to improve your language skills and become a better speaker and writer is to read — a lot. Choose magazines, books, newspapers and online resources that not only interest you, but also have good English language content.
5 Observe good language models
Whether you are choosing something to read, or choosing who and what you listen to, the most important thing is that the people you emulate need to speak English very well! Remember, practice doesn’t make perfect — perfect practice does!
6 Play word games
Word games are a great way to keep your mind active, build new vocabulary and increase creativity.
Solve a crossword puzzle, do a word search or choose one of the hundreds of different games that you can find on the Internet. Take a breather from your work and work out your mind in a different way.
7 Be aware of body language
Don’t forget the non-verbal messages you send! Many people think of language and communication as what they say, but what you do is even more important.
To show polite interest in what someone is saying, sit up straight, lean slightly towards the listener and hold comfortable eye contact.
8 Speak considerately
Remember all the lessons your mother taught you. Say, “Please” and “Thank you”. Slow down in large crowds and say, “Excuse me”, when you bump into people! These may seem like little, unimportant things, but they say a lot about the type of person you are.
9 Proofread your work — every time!
Do not write one letter, send one e-mail or submit one report without checking over your work. Look out for things like your use of commas and apostrophes, typos and spelling errors.
Nobody gets everything right on the first try. Assume there are errors and find them!
10 Don’t use a long word where a short one will do
This famous rule is one too many of us forget. Remember that communication is not a vocabulary contest.
Successful communication depends on people understanding your meaning. Use common words and phrases instead of overinflated prose.
When it comes to the way you speak, sometimes the smallest change can make the biggest impact. Choose your favourite three tips and start implementing them today!
Article by Heather Hansen, founder of Hansen Speech & Language Training.
Make this the year you improve the way you speak. Fine-tune the little things that make a big difference with these 10 language tips.
1 Speak positively
Your language influences your thoughts just as much as your thoughts influence your language. When you set your resolutions for the year did you list, “Stop smoking” or “Breathe freely”? Make sure that you are sending yourself positive images with the language you use.
2 Practise tongue twisters
If you are concerned about the way you speak or the way you pronounce certain sounds, tongue twisters are a fun and easy way to begin making progress in the right direction.
A simple web search will give you lots of ideas. Practise saying the tongue twisters in front of the mirror so you can see how your mouth moves to make the different sounds.
3 Set language goals
Whether you want to speak more clearly, correctly or confidently, set goals for yourself. For example, if you want to improve your vocabulary, set a goal to learn 10 new words per week (or whatever number you think is fair).
4 Read
The best way to improve your language skills and become a better speaker and writer is to read — a lot. Choose magazines, books, newspapers and online resources that not only interest you, but also have good English language content.
5 Observe good language models
Whether you are choosing something to read, or choosing who and what you listen to, the most important thing is that the people you emulate need to speak English very well! Remember, practice doesn’t make perfect — perfect practice does!
6 Play word games
Word games are a great way to keep your mind active, build new vocabulary and increase creativity.
Solve a crossword puzzle, do a word search or choose one of the hundreds of different games that you can find on the Internet. Take a breather from your work and work out your mind in a different way.
7 Be aware of body language
Don’t forget the non-verbal messages you send! Many people think of language and communication as what they say, but what you do is even more important.
To show polite interest in what someone is saying, sit up straight, lean slightly towards the listener and hold comfortable eye contact.
8 Speak considerately
Remember all the lessons your mother taught you. Say, “Please” and “Thank you”. Slow down in large crowds and say, “Excuse me”, when you bump into people! These may seem like little, unimportant things, but they say a lot about the type of person you are.
9 Proofread your work — every time!
Do not write one letter, send one e-mail or submit one report without checking over your work. Look out for things like your use of commas and apostrophes, typos and spelling errors.
Nobody gets everything right on the first try. Assume there are errors and find them!
10 Don’t use a long word where a short one will do
This famous rule is one too many of us forget. Remember that communication is not a vocabulary contest.
Successful communication depends on people understanding your meaning. Use common words and phrases instead of overinflated prose.
When it comes to the way you speak, sometimes the smallest change can make the biggest impact. Choose your favourite three tips and start implementing them today!
Article by Heather Hansen, founder of Hansen Speech & Language Training.
Focus on your goals
THE longer a slow market is in place, the more likely bad habits have been developed in both team members and managers. This can cause a slower than necessary re-entry into an improving economic climate.
These habits, which can take many forms, need to be identified and rooted out quickly by the manager both in himself and in the team.
To accelerate this re-entry, the leader must be sure that the four elements of a high-performance organisation are in place.
1 Inter-active trust between the leader and the team
This is initiated by the leader’s commitment to personal growth, thereby setting a good example for the team.
The leader does not set this example so that his colleagues can be copies of him or her, but only to prove that he is on a growth curve and improving in the role.
When the leader then coaches the individual’s strengths into better job performance, the reward is the trust of the team member. The individual, the leader, other team members, the customers and, most importantly, the person’s family, see this growth.
As this trust and respect spreads, it makes an inter-active statement that says: “You have my best interest at heart.”
By-products are high morale and a camaraderie that each team member feels, knowing he is a part of something very special.
2 A sense of purpose
This element is bigger than just a goal or even a vision. Purpose makes a long-term statement that through the years a number of visions will be achieved.
A single vision is made up of numerous goals well aimed at the eventual achievement of the vision. The leader knows that true enthusiasm is built by the accomplishment of smaller goals that are part of a larger plan.
These periodic achievements build team energy in the march toward the vision. The highperformance leader also knows that as soon as a vision is attained, it should be celebrated and immediately replaced with another vision lest there be a let-down in morale.
3 Focused action
The leader knows exactly where the team is and the course to be maintained for goal and vision accomplishment. The leader is precise and up-to-date on progress and keeps the team aware of it. This keeps energy and motivation high in each individual.
4 Clear communication
A high-performance leader has inventoried each person’s weaknesses and strengths. He knows that to be effective in coaching, you must be aware of the weaknesses but focus on the strengths.
Another important phase of effective communication is to adapt the policy, “never quit selling your company to your company”.
Often, the last time a team member has heard anything good about the company was during the recruiting phase. Keep selling your organisation’s good points to your team.
Remember, when a team has made it through a storm because of good leadership, the cohesion that is in place is hard to break.
Article by Danny Cox, a former air force pilot and the author of several books.
These habits, which can take many forms, need to be identified and rooted out quickly by the manager both in himself and in the team.
To accelerate this re-entry, the leader must be sure that the four elements of a high-performance organisation are in place.
1 Inter-active trust between the leader and the team
This is initiated by the leader’s commitment to personal growth, thereby setting a good example for the team.
The leader does not set this example so that his colleagues can be copies of him or her, but only to prove that he is on a growth curve and improving in the role.
When the leader then coaches the individual’s strengths into better job performance, the reward is the trust of the team member. The individual, the leader, other team members, the customers and, most importantly, the person’s family, see this growth.
As this trust and respect spreads, it makes an inter-active statement that says: “You have my best interest at heart.”
By-products are high morale and a camaraderie that each team member feels, knowing he is a part of something very special.
2 A sense of purpose
This element is bigger than just a goal or even a vision. Purpose makes a long-term statement that through the years a number of visions will be achieved.
A single vision is made up of numerous goals well aimed at the eventual achievement of the vision. The leader knows that true enthusiasm is built by the accomplishment of smaller goals that are part of a larger plan.
These periodic achievements build team energy in the march toward the vision. The highperformance leader also knows that as soon as a vision is attained, it should be celebrated and immediately replaced with another vision lest there be a let-down in morale.
3 Focused action
The leader knows exactly where the team is and the course to be maintained for goal and vision accomplishment. The leader is precise and up-to-date on progress and keeps the team aware of it. This keeps energy and motivation high in each individual.
4 Clear communication
A high-performance leader has inventoried each person’s weaknesses and strengths. He knows that to be effective in coaching, you must be aware of the weaknesses but focus on the strengths.
Another important phase of effective communication is to adapt the policy, “never quit selling your company to your company”.
Often, the last time a team member has heard anything good about the company was during the recruiting phase. Keep selling your organisation’s good points to your team.
Remember, when a team has made it through a storm because of good leadership, the cohesion that is in place is hard to break.
Article by Danny Cox, a former air force pilot and the author of several books.
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